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~isPartOf:"International journal of hospitality management"
~subject:"Airbnb"
~subject:"China"
~subject:"Krankenhaus"
~subject:"Service industry"
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Airbnb
China
Krankenhaus
Service industry
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
44
Service quality
44
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
24
Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
7
Gastgewerbe
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Hospitality industry
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Hotel industry
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Hotellerie
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USA
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United States
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Mobilkommunikation
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Scenario analysis
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Tourism industry
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Tourismuswirtschaft
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14
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Jang, Soocheong
2
Kim, Jong-hyeong
2
Andajigarmaroudi, Saeed
1
Butcher, Ken
1
Cheng, Simone
1
Dawson, Mary
1
Golmohammadi, Alireza
1
Guchait, Priyanko
1
Hsu, Cathy H. C.
1
Huey Chern Boo
1
Jahandideh, Behrouz
1
Joireman, Jeff
1
Karabas, Ismail
1
Khoo-Lattimore, Catheryn
1
Kim, Hyunsu
1
Kim, Shinhye
1
Lam, Terry
1
Lee, Yun Lok
1
Li, Mimi
1
Liu, Zhaoping
1
Lu, Lu
1
Manu C
1
Meng, Fang
1
Miao, Li
1
Mihalik, Brian J.
1
Mody, Makarand Amrish
1
Moon, Hyoungeun
1
O'Gorman, Kevin D.
1
Paul, Justin
1
Paşamehmetoğlu, Ayşın
1
Poh Theng Loo
1
Qiu, Shangzhi
1
So, Kevin Kam Fung
1
Sreejesh, S.
1
Taheri, Babak
1
Weber, Karin
1
Wei, Wei
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International journal of hospitality management
Journal of service research : JSR
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
Journal of business research : JBR
4
Journal of the Academy of Marketing Science
4
International journal of production economics
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of retailing and consumer services
3
Nankai business review international
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Fokus Dienstleistungsmarketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of international marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service theory and practice : JSTP
2
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
Psychology & marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Enhancing knowledge development in marketing ; Vol. 21
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of international management : EJIM
1
European journal of marketing
1
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
1
Handbook on business information systems
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Health care management review : HCM review
1
Interaktionen im Dienstleistungsbereich
1
International journal of business excellence : IJBEX
1
International journal of management practice : IJMP
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of business & economics research
1
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ECONIS (ZBW)
14
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
3
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
4
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
5
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
6
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
7
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
8
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
9
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
10
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
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