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~isPartOf:"International journal of hospitality management"
~subject:"Airbnb"
~subject:"Krankenhaus"
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Airbnb
Krankenhaus
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
44
Service quality
44
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
24
Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
7
Gastgewerbe
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Hospitality industry
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Hotel industry
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Hotellerie
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Service industry
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China
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Service recovery performance
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Gerechtigkeit
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Justice
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Mobile communications
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Mobilkommunikation
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Scenario analysis
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Szenariotechnik
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Tourism industry
3
Tourismuswirtschaft
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Viral marketing
3
Virales Marketing
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Andajigarmaroudi, Saeed
1
Kim, Hyunsu
1
Li, Mimi
1
Liu, Zhaoping
1
Lu, Lu
1
Manu C
1
Miao, Li
1
Mihalik, Brian J.
1
Mody, Makarand Amrish
1
Moon, Hyoungeun
1
Paul, Justin
1
Qiu, Shangzhi
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So, Kevin Kam Fung
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International journal of hospitality management
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
1
Handbook on business information systems
1
Health care management review : HCM review
1
International journal of quality and service sciences
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of nonprofit & public sector marketing
1
PIDE working papers
1
Service business
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Wissenschaftliche Reihe BWL-Gesundheitsmanagement
1
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ECONIS (ZBW)
5
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
3
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
4
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
5
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
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