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~isPartOf:"International journal of hospitality management"
~subject:"Arbeitspsychologie"
~subject:"Customer service"
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Search: subject_exact:"Emotionality"
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Arbeitspsychologie
Customer service
Emotion
172
Consumer behaviour
78
Konsumentenverhalten
78
Customer satisfaction
51
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
29
Arbeitsverhalten
26
Work behaviour
26
Tourism employees
24
Tourismusberufe
24
Stress
20
Work stress
20
Emotional labor
19
Hospitality industry
17
Emotions
15
Gastgewerbe
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Kundenservice
14
Organizational behaviour
14
Verhalten in Organisationen
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Brand management
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Hospital
13
Krankenhaus
13
Markenführung
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Personality psychology
12
Persönlichkeitspsychologie
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Organizational psychology
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Satisfaction
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Beschwerdemanagement
10
Complaint management
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Torres, Edwin N.
2
Aattila, Anna S.
1
Avci, Umut
1
Babalola, Mayowa T.
1
Boylu, Yasin
1
Chang, Kuo-Chien
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Chen, Po-Ju
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Chen, Po-ju
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Cho, Seonghee
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Fu, Xiaoxiao
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Garba, Omale A.
1
Geng, Ruoqi
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Guchait, Priyanko
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Guo, Liang
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Guo, Yulang
1
Gursoy, Dogan
1
Hai, Shenyang
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Han, Ming-Chuan
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Hong, Zhisheng
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Hou, Pingping
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Hua, Nan
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Huang, Songshan
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Huey Chern Boo
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Hwang, Pin-Chyuan
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Lam, Wing
1
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International journal of hospitality management
Journal of retailing and consumer services
13
Research companion to emotion in organizations
12
Academy of Management journal : AMJ
10
Journal of business research : JBR
10
The emotional organization : passions and power
10
International journal of contemporary hospitality management
9
The journal of services marketing
9
Gendering emotions in organizations
7
Human relations
7
Journal of vocational behavior
7
The service industries journal
7
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of business and psychology
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Personnel psychology : a journal of applied research
6
Research on emotion in organizations
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Tourism management : research, policies, practice
6
Journal of business ethics : JOBE
5
Journal of hospitality marketing & management
5
Journal of service theory and practice : JSTP
5
Psychology & marketing
5
Cogent business & management
4
European management journal
4
Human resource management review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
4
Journal of management : JOM
4
Journal of personnel psychology
4
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Management communication quarterly : an international journal
4
Management research review
4
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
4
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
4
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ECONIS (ZBW)
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1
When employees feel envy : the role of psychological capital
Lee, Choonghyoung
;
Song, Jahyun
;
Ryan, Bill
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013363244
Saved in:
2
A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo
;
Kim, Peter Beomcheol
;
Jung, Heajung
;
Yun, …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Are social media bad for your employees? : effects of at-work break activities on recovery experiences
Cheng, Yi-Sung
;
Cho, Seonghee
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012585676
Saved in:
5
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
6
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
7
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
8
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
9
Organizational injustice and emotional labor of hotel front-line employees
Shapoval, Valeriya
- In:
International journal of hospitality management
78
(
2019
),
pp. 112-121
Persistent link: https://www.econbiz.de/10012012720
Saved in:
10
Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Choi, Hyung-Min
;
Mohammad, Abuelkassem A. A.
;
Kim, Woo Gon
- In:
International journal of hospitality management
82
(
2019
),
pp. 199-208
Persistent link: https://www.econbiz.de/10012121689
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