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~isPartOf:"International journal of hospitality management"
~subject:"Business process management"
~subject:"Dienstleistungsbetrieb"
~subject:"United States"
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Business process management
Dienstleistungsbetrieb
United States
Dienstleistungsmanagement
29
Service management
29
Hotel industry
16
Hotellerie
16
Dienstleistungsqualität
11
Service quality
11
Gastgewerbe
10
Hospitality industry
10
Customer satisfaction
9
Kundenzufriedenheit
9
Customer service
5
Kundenservice
5
Tourism industry
5
Tourismuswirtschaft
5
Führungskräfte
4
Gambling
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Glücksspiel
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Managers
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USA
4
Beziehungsmarketing
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Hospital
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Krankenhaus
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Relationship marketing
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China
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Consumer behaviour
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Dienstleistungsmarketing
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Geschlecht
2
Konsumentenverhalten
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Quality management
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Qualitätsmanagement
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Choi, Youngsoo
1
Lucas, Anthony F.
1
Mattila, Anna S.
1
Miao, Li
1
Mount, Dan
1
Olson, Eric
1
Pizam, Abraham
1
Ro, Heejung
1
Tanford, Sarah
1
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International journal of hospitality management
SpringerLink / Bücher
7
Journal of service research : JSR
6
Forum Dienstleistungsmanagement
4
Information systems management
4
Lehr- und Handbücher der Betriebswirtschaftslehre
4
Harvard business review : HBR
3
Health care management review : HCM review
3
International journal of contemporary hospitality management
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of services and operations management
3
Advances in logistics, operations, and management science (ALOMS) book series
2
Betriebswirtschaftliche Forschung zur Unternehmensführung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Cornell hospitality quarterly : CQ
2
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
2
Faculty & research / Insead : working paper series
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Quantitatives Controlling
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
Journal of engineering and technology management : JET-M
2
Journal of service management
2
Managing consumer services : factory or theater?
2
Manufacturing & service operations management : M & SOM
2
Operations management ; Vol. 1
2
Premier reference source
2
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
2
Schriften zum Produktionsmanagement
2
Schriftenreihe Wirtschaftswissenschaften
2
Services marketing quarterly
2
Springer eBook Collection / Business and Economics
2
The Routledge handbook of service research insights and ideas
2
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
2
AMS review : official publication of the Academy of Marketing Science
1
Beiträge zur Controlling-Forschung
1
Brookings trade forum
1
Business horizons
1
Computational & mathematical organization theory
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ECONIS (ZBW)
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1
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
2
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
3
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
4
The indirect impact of casual dining on low-end gaming in destination and local casinos
Tanford, Sarah
;
Lucas, Anthony F.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 486-494
Persistent link: https://www.econbiz.de/10009130598
Saved in:
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