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~isPartOf:"International journal of hospitality management"
~subject:"Customer satisfaction"
~subject:"Organizational psychology"
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Search: subject_exact:"Einfühlungsvermögen"
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Customer satisfaction
Organizational psychology
Emotion
172
Consumer behaviour
78
Konsumentenverhalten
78
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
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Arbeitsverhalten
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Work behaviour
26
Tourism employees
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Tourismusberufe
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Stress
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Work stress
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Emotional labor
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Hospitality industry
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Emotions
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Gastgewerbe
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Customer service
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Kundenservice
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Organizational behaviour
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Verhalten in Organisationen
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Brand management
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Hospital
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Krankenhaus
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Markenführung
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Personality psychology
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Persönlichkeitspsychologie
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Arbeitspsychologie
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Satisfaction
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Beschwerdemanagement
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Guchait, Priyanko
3
Jang, Soocheong
3
Lee, Lindsey
3
Madera, Juan M.
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Bilgihan, Anil
2
Han, Heesup
2
Mattila, Anna S.
2
Min, Hyounae
2
Qu, Hailin
2
Shapoval, Valeriya
2
Song, Jahyun
2
Torres, Edwin N.
2
Tulucu, Fadime
2
Aattila, Anna S.
1
Al-Ansi, Amr
1
Avci, Umut
1
Back, Ki-joon
1
Back, Robin M.
1
Barrett, Betsy
1
Beck, Jeffrey A.
1
Beiza, Alberto
1
Bianchi, Constanza
1
Boylu, Yasin
1
Brun, Isabelle
1
Brunner-Sperdin, Alexandra
1
Bufquin, Diego
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Bujisic, Milos
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Buonincontri, Piera
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Cacho-Elizondo, Silvia
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Caldeira, Ana
1
Carneiro, Maria João
1
Chang, Kuo-Chien
1
Chao, Ren-Fang
1
Chatterjee, Swagato
1
Chen, Ching-fu
1
Chen, Po-Ju
1
Chen, Po-ju
1
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International journal of hospitality management
Journal of business research : JBR
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
21
The journal of services marketing
19
Tourism management : research, policies, practice
17
International journal of contemporary hospitality management
16
The service industries journal
16
Tourism management perspectives : TMP
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Research companion to emotion in organizations
12
Psychology & marketing
11
Service business
10
The emotional organization : passions and power
10
Journal of business ethics : JOBE
9
Journal of vocational behavior
9
Services marketing quarterly
9
European journal of marketing : EJM
8
Journal of business and psychology
8
Journal of service theory and practice : JSTP
8
Gendering emotions in organizations
7
Human relations
7
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Cogent business & management
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
European journal of marketing
5
European management journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
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ECONIS (ZBW)
62
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1
Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, YunYing
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014334428
Saved in:
2
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
3
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
4
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
5
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
6
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
7
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
8
Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato
;
Rakshit, Krishanu
;
Mandal, Prasenjit
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
Saved in:
9
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
10
When employees feel envy : the role of psychological capital
Lee, Choonghyoung
;
Song, Jahyun
;
Ryan, Bill
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013363244
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