How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Wen Jiang, Cass Shum, Hyounae (Kelly) Min, Ye Ding
| Year of publication: |
2023
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| Authors: | Jiang, Wen ; Shum, Cass ; Min, Hyounae ; Ding, Ye |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 110.2023, p. 1-11
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| Subject: | Deontic justice theory | Moral anger | Moral ownership | Observed customer mistreatment of supervisors | Service sabotage | Gerechtigkeit | Justice | Arbeitsverhalten | Work behaviour | Ethik | Ethics | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103452 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014310677