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~isPartOf:"International journal of hospitality management"
~subject:"Customer satisfaction"
~subject:"South Korea"
~subject:"Südkorea"
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Customer satisfaction
South Korea
Südkorea
Gastronomie
480
Restaurant industry
480
Consumer behaviour
257
Konsumentenverhalten
257
Dienstleistungsqualität
105
Service quality
105
Kundenzufriedenheit
90
USA
71
United States
71
Beziehungsmarketing
65
Relationship marketing
65
Restaurant
49
Restaurants
48
Emotion
39
Food
36
Coronavirus
34
Lebensmittel
33
Viral marketing
27
Virales Marketing
27
Firm performance
25
Unternehmenserfolg
25
Brand image
24
Markenimage
24
Perception
24
Wahrnehmung
24
Tourism employees
21
Tourismusberufe
21
Brand management
19
COVID-19
19
Internet marketing
19
Markenführung
19
Online-Marketing
19
Corporate Social Responsibility
18
Corporate social responsibility
18
Franchising
17
Luxury goods
17
Luxusgüter
17
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104
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104
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104
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English
104
Author
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Jang, Soocheong
9
Han, Heesup
5
Ha, Jooyeon
4
Jung, Hyo Sun
4
Yoon, Hye Hyun
4
Kim, Seongseop
3
Mattila, Anna S.
3
Qu, Hailin
3
Ryu, Kisang
3
Song, Hanqun
3
Back, Ki-joon
2
Ham, Sunny
2
Hanks, Lydia
2
Hyun, Sunghyup Sean
2
Kim, DongHee
2
Kim, Eojina
2
Kim, Jaewook
2
Kim, Woo Gon
2
Kim, Young
2
Law, Rob
2
Lee, Jin-soon
2
Lee, Yong-ki
2
Line, Nathaniel D.
2
Liu, Qing
2
Namkung, Young
2
Noone, Breffni M.
2
Park, Soona
2
Seo, Soobin
2
Seo, Sunhee
2
Tang, Liang
2
Xu, Jing
2
Zhang, Zili
2
Ahn, Jee Ahe
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Alhelalat, Jebril A.
1
Ali, Faizan
1
Alotaibi, Salman
1
Arcodia, Charles
1
Asperin, Amelia
1
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International journal of hospitality management
Journal of hospitality marketing & management
34
International journal of contemporary hospitality management
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Journal of retailing and consumer services
12
Journal of travel and tourism marketing
12
Cogent business & management
6
Cornell hospitality quarterly : CQ
6
Journal of hospitality and tourism insights
6
Quality management journal : QMJ
6
Tourism management : research, policies, practice
5
Tourism management perspectives : TMP
5
Asia Pacific journal of marketing and logistics
4
The TQM journal : the international review of organizational improvement
4
The journal of services marketing
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of business excellence : IJBEX
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business research : JBR
3
Service business
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
Total quality management & business excellence
3
Administrative Sciences : open access journal
2
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
Economics & finance notes
2
Enlightening tourism : ET ; a pathmaking journal
2
European journal of management and business economics : EJM&BE
2
Global business and finance review
2
Global business review
2
International business and economics research journal
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of Tourism, Heritage & Services Marketing : JTHSM
2
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ECONIS (ZBW)
104
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104
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1
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
2
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
3
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants
Chang, Kuo-Chien
;
Cheng, Yi-Sung
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014487569
Saved in:
4
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
5
Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
6
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
7
How consumers perceive authenticity in restaurants : a study of online reviews
Le, Truc H.
;
Arcodia, Charles
;
Novais, Margarida Abreu
; …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013266161
Saved in:
8
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
9
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang
;
Singh, Smita
;
Olson, Eric D.
;
Jeong, EunHa
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
Saved in:
10
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
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