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~isPartOf:"International journal of hospitality management"
~subject:"Customer service"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Emotionality"
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Customer service
Konsumentenverhalten
Emotion
172
Consumer behaviour
78
Customer satisfaction
51
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
29
Arbeitsverhalten
26
Work behaviour
26
Tourism employees
24
Tourismusberufe
24
Stress
20
Work stress
20
Emotional labor
19
Hospitality industry
17
Emotions
15
Gastgewerbe
15
Kundenservice
14
Organizational behaviour
14
Verhalten in Organisationen
14
Brand management
13
Hospital
13
Krankenhaus
13
Markenführung
13
Personality psychology
12
Persönlichkeitspsychologie
12
Arbeitspsychologie
11
Organizational psychology
11
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
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Article
85
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85
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85
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English
85
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Jang, Soocheong
6
Han, Heesup
5
Kim, Jong-Hyeong
4
Mattila, Anna S.
4
Qu, Hailin
3
Song, Hanqun
3
Al-Ansi, Amr
2
Back, Robin M.
2
Bilgihan, Anil
2
Bufquin, Diego
2
Dedeoğlu, Bekir Bora
2
Hyun, Sunghyup Sean
2
Kim, DongHee
2
Kim, Woo Gon
2
Min, Hyounae
2
Okumus, Fevzi
2
Park, Jeong-Yeol
2
Peng, Norman
2
Scott, Noel
2
Torres, Edwin N.
2
Wang, Yao-Chin
2
Youn, Hyewon
2
Aattila, Anna S.
1
Ahn, Jiseon
1
Alrawadieh, Zaid
1
Altinay, Levent
1
Arici, Hasan Evrim
1
Avloniti, A.
1
Babalola, Mayowa T.
1
Back, Ki-Joon
1
Back, Ki-joon
1
Baek, Jooa
1
Barrett, Betsy
1
Beck, Jeffrey A.
1
Bianchi, Constanza
1
Boman, Laura
1
Boǧan, Erhan
1
Buhalis, Dimitrios
1
Bujisic, Milos
1
Buonincontri, Piera
1
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International journal of hospitality management
Journal of business research : JBR
155
Journal of retailing and consumer services
130
Psychology & marketing
57
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Tourism management : research, policies, practice
40
Journal of hospitality marketing & management
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
Journal of travel and tourism marketing
34
The journal of services marketing
34
The journal of brand management : an international journal
33
The journal of product & brand management
33
International journal of contemporary hospitality management
32
European journal of marketing : EJM
31
International journal of consumer studies
30
Journal of marketing research : JMR
26
Marketing letters : a journal of research in marketing
24
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
The service industries journal
23
Journal of consumer behaviour : an international research review
20
Tourism management perspectives : TMP
20
International journal of advertising : the review of marketing communications
17
Journal of business ethics : JOBE
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of marketing management : MM
17
Journal of service research : JSR
17
Asia Pacific journal of marketing and logistics
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
16
Journal of behavioral decision making
16
Journal of promotion management : innovations in planning and applied research
16
Cogent business & management
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Journal of customer behaviour
14
Services marketing quarterly
14
The journal of consumer marketing
14
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ECONIS (ZBW)
85
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1
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
2
Impulsive hotel consumption intention in live streaming e-commerce settings : moderating role of impulsive consumption tendency using two-stage SEM
Syed Shah Alam
;
Masukujjaman, Mohammad
;
Zafir Khan …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014487590
Saved in:
3
Thebiophilic hotel lobby : consumer emotions, peace of mind, willingness to pay, and health-consciousness
Nanu, Luana
;
Rahman, Imran
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014325639
Saved in:
4
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
5
Customer brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic
Sung, Kyongsik
;
Lee, Seoki
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482908
Saved in:
6
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
7
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
8
Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato
;
Rakshit, Krishanu
;
Mandal, Prasenjit
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
Saved in:
9
Owned media or earned media? : the influence of social media types on impulse buying intention in internet celebrity restaurants
Zhou, Yan
;
Li, Yong-Quan
;
Ruan, Wen-Qi
;
Zhang, Shu-Ning
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014311444
Saved in:
10
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
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