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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Organizational psychology"
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Dienstleistungsqualität
Organizational psychology
Emotion
172
Consumer behaviour
78
Konsumentenverhalten
78
Customer satisfaction
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
29
Arbeitsverhalten
26
Work behaviour
26
Tourism employees
24
Tourismusberufe
24
Stress
20
Work stress
20
Emotional labor
19
Hospitality industry
17
Emotions
15
Gastgewerbe
15
Customer service
14
Kundenservice
14
Organizational behaviour
14
Verhalten in Organisationen
14
Brand management
13
Hospital
13
Krankenhaus
13
Markenführung
13
Personality psychology
12
Persönlichkeitspsychologie
12
Arbeitspsychologie
11
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
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Article
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61
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61
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English
61
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Guchait, Priyanko
3
Lee, Lindsey
3
Madera, Juan M.
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Back, Robin M.
2
Bilgihan, Anil
2
Bufquin, Diego
2
Kim, Woo Gon
2
Luo, Anqi
2
Min, Hyounae
2
Park, Jeong-Yeol
2
Shapoval, Valeriya
2
Torres, Edwin N.
2
Tulucu, Fadime
2
Aattila, Anna S.
1
Avci, Umut
1
Avloniti, A.
1
Babalola, Mayowa T.
1
Baek, Jooa
1
Beck, Jeffrey A.
1
Boman, Laura
1
Boylu, Yasin
1
Brun, Isabelle
1
Brunner-Sperdin, Alexandra
1
Bujisic, Milos
1
Buonincontri, Piera
1
Chang, Kuo-Chien
1
Chao, Ren-Fang
1
Chen, Ching-fu
1
Chen, Po-Ju
1
Chen, Po-ju
1
Chen, Ziguang
1
Cheng, Bao
1
Cheng, Tan
1
Cheng, Yi-Sung
1
Cho, Seonghee
1
Choi, Hyeyoon
1
Choi, Hyung-Min
1
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International journal of hospitality management
Journal of retailing and consumer services
26
Journal of business research : JBR
22
International journal of contemporary hospitality management
21
Journal of hospitality marketing & management
16
The journal of services marketing
14
Research companion to emotion in organizations
12
The service industries journal
12
Journal of travel and tourism marketing
10
The emotional organization : passions and power
10
Tourism management : research, policies, practice
9
Journal of service research : JSR
8
Journal of vocational behavior
8
Service business
8
Tourism management perspectives : TMP
8
Gendering emotions in organizations
7
Journal of business and psychology
7
Journal of service research
7
Academy of Management journal : AMJ
6
European journal of marketing : EJM
6
Human relations
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JOBE
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Cogent business & management
5
European management journal
5
Journal of health organization and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of personnel psychology
5
Journal of service theory and practice
5
Management communication quarterly : an international journal
5
Management research review
5
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ECONIS (ZBW)
61
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1
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
2
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
3
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
4
Service improvisation as a double-edged sword
Oh, Hyunghwa
;
Jang, Jichul
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013482272
Saved in:
5
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
6
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
7
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
8
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
9
When employees feel envy : the role of psychological capital
Lee, Choonghyoung
;
Song, Jahyun
;
Ryan, Bill
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013363244
Saved in:
10
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
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