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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
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Dienstleistungsqualität
Service quality
Perception
45
Wahrnehmung
45
Consumer behaviour
35
Konsumentenverhalten
35
Gastronomie
24
Restaurant industry
24
Customer satisfaction
14
Kundenzufriedenheit
14
Coronavirus
9
Hotel industry
9
Hotellerie
9
Risiko
7
Risk
7
USA
7
United States
7
Beziehungsmarketing
6
Brand image
6
Epidemic
6
Epidemie
6
Markenimage
6
Relationship marketing
6
Brand management
5
COVID-19
5
Food
5
Markenführung
5
Risikopräferenz
5
Risk attitude
5
Tourism employees
5
Tourismusberufe
5
Viral marketing
5
Virales Marketing
5
Emotion
4
Impact assessment
4
Lebensmittel
4
Perceptions
4
Risk perception
4
Wein
4
Weinbau
4
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English
12
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Ali, Faizan
1
Alotaibi, Salman
1
Baah, Nancy Grace
1
Bosselman, Robert
1
Cobanoglu, Cihan
1
Galetzka, Mirjam
1
Garmaroudi, Saeed Andaji
1
Hagen, Mark van
1
Han, Heesup
1
Hu, JiaJing
1
Jeong, EunHa
1
Kim, Eojina
1
Kim, Seongseop
1
King, Ceridwyn
1
Lu, Lu
1
Ma, Xiuli
1
Mobach, Mark P.
1
Noone, Breffni M.
1
Olson, Eric D.
1
Pruyn, Ad
1
Ryynänen, Toni
1
Sarkar, Abhigyan
1
Sarkar, Juhi Gahlot
1
Shafieizadeh, Kiyan
1
Siamionava, Katsiaryna
1
Singh, Smita
1
Slevitch, Lisa
1
Sonmez, Damla
1
Sreejesh, S.
1
Tang, Liang
1
Tao, Chen-Wei
1
Tomas, Stacy R.
1
Uusitalo, Outi
1
Vos, Martijn C.
1
Väisänen, Hanna-Maija
1
Wildes, Vivienne
1
Xu, Xiaowei
1
Xu, Yang
1
Yu, Jongsik
1
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International journal of hospitality management
Journal of retailing and consumer services
9
Services marketing quarterly
7
Journal of travel and tourism marketing
5
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
International journal of services and operations management
3
Journal of Contemporary Issues in Business and Government
3
Journal of management research
3
Journal of strategic marketing
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Quality management journal : QMJ
3
Total quality management & business excellence
3
Amfiteatru economic : an economic and business research periodical
2
Health marketing quarterly
2
Interaktionen im Dienstleistungsbereich
2
International journal of business information systems : IJBIS
2
International journal of economic research
2
International journal of sports marketing & sponsorship
2
Journal of business research : JBR
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing
2
Journal of marketing research : JMR
2
Journal of service management
2
Journal of service research : JSR
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Nepalese journal of economics : a publication of Uniglobe College
2
Research journal of business management
2
Technological forecasting & social change : an international journal
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Acta Universitatis Danubius / Oeconomica
1
Annals of tourism research : ATR ; a social sciences journal
1
Bangladesh journal of political economy
1
Basler Schriften zum Marketing
1
Behavioral research in accounting
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
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ECONIS (ZBW)
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1
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
2
Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija
;
Uusitalo, Outi
;
Ryynänen, Toni
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
Saved in:
3
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
4
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
5
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang
;
Singh, Smita
;
Olson, Eric D.
;
Jeong, EunHa
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
Saved in:
6
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
7
Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
8
How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan
;
Alotaibi, Salman
;
Tao, Chen-Wei
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
Saved in:
9
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
10
Effects of spatial colors on guests' perceptions of a hotel room
Siamionava, Katsiaryna
;
Slevitch, Lisa
;
Tomas, Stacy R.
- In:
International journal of hospitality management
70
(
2018
),
pp. 84-94
Persistent link: https://www.econbiz.de/10011825971
Saved in:
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