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~isPartOf:"International journal of hospitality management"
~subject:"Salespeople"
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Salespeople
Verkaufspersonal
9
Beziehungsmarketing
5
Relationship marketing
5
Arbeitsverhalten
4
Arbeitszufriedenheit
4
Customer service
4
Hotel industry
4
Hotellerie
4
Job satisfaction
4
Kundenservice
4
Work behaviour
4
Customer incivility
3
Dienstleistungsqualität
3
Emotion
3
Employee retention
3
Mitarbeiterbindung
3
Service quality
3
Tourism employees
3
Tourismusberufe
3
Burnout
2
Customer satisfaction
2
Frontline employee
2
Kundenzufriedenheit
2
Sales performance
2
Selling
2
Stress
2
Verkauf
2
Work stress
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Absatz
1
Advertising
1
Advertising effects
1
Advertising spending
1
Airbnb
1
Anforderungsprofil
1
Anger
1
Arbeitsbeziehungen
1
Arbeitskräfte
1
Arbeitsmobilität
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Beschwerdemanagement
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Armstrong, Steven J.
1
Assaf, A. Georges
1
Blal, Inès
1
Bonn, Mark Andrew
1
Cheng, Bao
1
Cho, Meehee
1
Geng, Ruoqi
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Guo, Weining
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Han, Su-Jin
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Hong, Zhisheng
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Josiassen, Alexander
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Kim, Peter Beomcheol
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Kim, Seontaik
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Kneževic Cvelbar, Ljubica
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Kruesi, Michael Alexander
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Lau, Virginia Meng-Chan
1
Li, Shanshi
1
Li, Yan
1
Ma, Emily
1
Mattila, Anna S.
1
Qu, Hailin
1
Scott, Noel
1
Singal, Manisha
1
Song, Wenhao
1
Templin, Jonathan
1
Wang, Wangshuai
1
Wei, Xiang
1
Xie, Yi
1
Yang, Fiona X.
1
Zhan, Jueying
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Zhang, Mo
1
Zhang, Yuanyuan
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International journal of hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
153
The journal of personal selling & sales management : JPSSM
152
Journal of business research : JBR
108
The journal of business & industrial marketing
76
Journal of personal selling & sales management
75
Journal of the Academy of Marketing Science
58
Journal of retailing and consumer services
43
Journal of marketing
37
Journal of business-to-business marketing
32
The service industries journal
28
Journal of marketing theory and practice
25
Journal of retailing
23
SpringerLink / Bücher
22
Journal of business ethics : JOBE
20
Journal of marketing education : JME
20
Journal of marketing research : JMR
19
European journal of marketing : EJM
18
The Oxford handbook of strategic sales and sales management
15
International journal of retail & distribution management
14
Psychology & marketing
14
Journal of marketing theory and practice : JMTP
13
Journal of service research
12
Journal of service research : JSR
12
Marketing letters : a journal of research in marketing
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
European journal of marketing
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of marketing channels : ... distribution systems, strategy, and management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Marketing intelligence & planning
10
Harvard-Business-Manager : das Wissen der Besten
9
Journal of managerial issues : JMI
9
Journal of strategic marketing
9
Sales management : a multinational perspective
9
Asia Pacific journal of marketing and logistics
8
Harvard business review : HBR
8
Journal of marketing management : MM
8
Journal of marketing research
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
2
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
3
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
4
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
5
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
6
Airbnb's effect on hotel sales growth
Blal, Inès
;
Singal, Manisha
;
Templin, Jonathan
- In:
International journal of hospitality management
73
(
2018
),
pp. 85-92
Persistent link: https://www.econbiz.de/10011886692
Saved in:
7
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
8
Does advertising spending improve sales performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
Saved in:
9
Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang
;
Qu, Hailin
;
Ma, Emily
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
Saved in:
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