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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Journal of global information management : an official publication of the Information Resources Management Association"
~isPartOf:"Journal of marketing"
~subject:"Social Web"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of global information management : an official publication of the Information Resources Management Association
Journal of marketing
Journal of business research : JBR
5
Journal of hospitality marketing & management
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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International journal of contemporary hospitality management
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Accounting perspectives : a journal of The Canadian Academic Accounting Association
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Asia-Pacific journal of business administration
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Corporate reputation review : an international journal
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Environmental and resource economics
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European journal of marketing
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European journal of marketing : EJM
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GfK marketing intelligence review : Marketingforschung für die Praxis
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HMD : Praxis der Wirtschaftsinformatik
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Innovatives Markenmanagement
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International journal of electronic commerce : IJEC
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International journal of electronic customer relationship management : IJECRM
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International journal of hospitality management
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International journal of innovation science
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International journal of services and operations management
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International journal of services, economics and management
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International journal of social entrepreneurship and innovation : IJSEI
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International marketing review
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Journal of business strategy
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Journal of communication management
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ECONIS (ZBW)
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1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
Complaint publicization in social media
Golmohammadi, Alireza
;
Havakhor, Taha
;
Gauri, Dinesh Kumar
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012662135
Saved in:
3
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
4
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
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