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~isPartOf:"International journal of operations and quantitative management : IJOQM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beschwerdemanagement"
~subject:"Einführung"
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Beschwerdemanagement
Einführung
Knowledge management
13
Wissensmanagement
13
Quality management
7
Qualitätsmanagement
7
knowledge management
5
Beziehungsmarketing
2
Dienstleistungssektor
2
Implementation
2
Knowledge transfer
2
Learning organization
2
Lernende Organisation
2
Relationship marketing
2
Service industry
2
Wissenstransfer
2
total quality management
2
AHP approach
1
AHP-Verfahren
1
Arbeitsgruppe
1
Australia
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Australien
1
Bibliometrics
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Bibliometrie
1
Business process management
1
Complaint management
1
Continuous Improvement
1
Corporate culture
1
Dienstleistungsqualität
1
E-commerce
1
ERP system
1
ERP-System
1
Electronic Commerce
1
Erfolgsfaktor
1
Firm performance
1
Gesundheitsversorgung
1
Gesundheitswesen
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Health care
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Health care system
1
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English
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Aljazzazen, Sahoum
1
Heine, Ina
1
Hellebrandt, Thomas
1
Lee, Kou-wei
1
Li, Eldon Yu-zen
1
Schmitt, Robert
1
Schmuck, Roland
1
Tsai, Ming-tien
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Tung, Wen-hui
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International journal of operations and quantitative management : IJOQM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of information & knowledge management : JIKM
6
Journal of knowledge management
3
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
2
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
2
Business and Economic Research : BER
1
Business process management journal
1
Cogent business & management
1
Communication and organizational knowledge : contemporary issues for theory and practice
1
Conference proceedings / I-KNOW '07, 7th International Conference on Knowledge Management : [as a part of TRIPLE-I 2007 ; Graz, Austria, September 5 - 7, 2007]
1
Development of the enterprises’ competitiveness in the context of demographic challenges
1
E-marketing ; Vol. 3
1
Enterprise information systems of the future : 6th IFIP WG 8.9 Working Conference, CONFENIS 2012, Ghent, Belgium, September 19 - 21, 2012; revised selected papers
1
Global aspects and cultural perspectives on knowledge management : emerging dimensions
1
Handbook of research on effective marketing in contemporary globalism
1
In search of knowledge management : pursuing primary principles
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International journal of business excellence
1
International journal of business information systems : IJBIS
1
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
1
Knowledge management research & practice : KMRP
1
Leiden University management research series
1
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 1
1
Schriftenreihe Managementkompetenz
1
Strategic information management : challenges and strategies in managing information systems
1
Strategic information systems ; Vol. 3
1
The journal of applied business research
1
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The impact of
knowledge
management
practice on lean Six Sigma implementation : the moderating role of human capital in health service organisations
Aljazzazen, Sahoum
;
Schmuck, Roland
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 267-285
Persistent link: https://www.econbiz.de/10013362103
Saved in:
2
ANP-based
knowledge
management
solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
3
Beyond ERP implementation : the moderating effect of
knowledge
management
on business performance
Tsai, Ming-tien
;
Li, Eldon Yu-zen
;
Lee, Kou-wei
;
Tung, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 131-144
Persistent link: https://www.econbiz.de/10008986618
Saved in:
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