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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Performance measurement"
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Search: subject:"Service quality"
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Performance measurement
Service quality
154
Dienstleistungsqualität
152
Customer satisfaction
74
Kundenzufriedenheit
74
Quality management
65
Qualitätsmanagement
65
Beziehungsmarketing
37
Relationship marketing
37
Hospital
36
Krankenhaus
36
Health care
35
Consumer behaviour
32
Gesundheitsversorgung
32
Konsumentenverhalten
32
Gesundheitswesen
30
Health care system
30
Patienten
19
Patients
19
Product quality
15
Produktqualität
15
Higher education institution
14
Hochschule
14
Customer service
11
India
11
Indien
11
Kundenservice
11
Satisfaction
10
Customer loyalty
9
Healthcare
9
Performance-Messung
9
Students
8
Studierende
8
Viral marketing
8
Virales Marketing
8
Measurement
7
Messung
7
Total quality management
7
Service industry
6
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2
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English
9
Author
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Aagja, Jayesh P.
1
Ahmad Jusoh
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Awang, Zainudin
1
Barkur, Gopalakrishna
1
Douglas, Jacqueline
1
Garg, Renuka
1
Grahsl, Hans-Peter
1
Höber, Angelika
1
Jain, Rajani
1
Javed Ali
1
Kashif, Muhammad
1
Khalil Md Nor
1
Kumar, Anup
1
Mahadzirah Mohamad
1
Motlagh, Farahnaz Golrooy
1
Norhalimah Idris
1
Parmata, Uma Maheswari Devi
1
Pergler, Elisabeth
1
Rajashekhar B.
1
Rodrigues, Lewlyn L. R.
1
Sahney, Sengeeta
1
Sahu, Anoop Kumar
1
Sahu, Atul Kumar
1
Sahu, Nitin Kumar
1
Sankara Rao B.
1
Sinha, Gautam
1
Siti Zakiah Melatu Samsi
1
Varambally, K. V. M.
1
Wild-Weitlaner, Doris
1
Yulin Wan
1
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International journal of pharmaceutical and healthcare marketing : IJPHM
The TQM journal : the international review of organizational improvement
The service industries journal
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of quality & reliability management
11
International journal of services and operations management
11
International journal of hospitality management
9
Benchmarking : an international journal ; BIJ
7
International journal of contemporary hospitality management
7
International journal of productivity and quality management : IJPQM
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Public management review
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
International Journal of Bank Marketing
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of Services Marketing
3
Journal of air transport management
3
Journal of retailing and consumer services
3
Journal of service management
3
Journal of travel and tourism marketing
3
Management, Prozessgestaltung, Kundenperspektive
3
Transportation research / E : an international journal
3
Benchmarking: An International Journal
2
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
IZA Discussion Paper
2
Inquiry : a journal of health care organization, provision and financing
2
International Journal of Quality & Reliability Management
2
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ECONIS (ZBW)
9
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1
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9
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9
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date (newest first)
date (oldest first)
1
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
2
Evaluation of machine tool substitute under data-driven quality management system : a hybrid decision-making approach
Sahu, Atul Kumar
;
Kumar, Anup
;
Sahu, Anoop Kumar
;
Sahu, …
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 234-261
Persistent link: https://www.econbiz.de/10014321167
Saved in:
3
Measuring
service
quality
in pharmaceutical supply chain : distributor's perspective
Parmata, Uma Maheswari Devi
;
Sankara Rao B.
;
Rajashekhar B.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
3
,
pp. 258-284
Persistent link: https://www.econbiz.de/10011620450
Saved in:
4
EXQ : measurement of healthcare experience quality in Malaysian settings : a contextualist perspective
Kashif, Muhammad
;
Siti Zakiah Melatu Samsi
;
Awang, Zainudin
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 27-47
Persistent link: https://www.econbiz.de/10011563850
Saved in:
5
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
6
Performance journey mapping : a service performance assessment framework
Höber, Angelika
;
Pergler, Elisabeth
;
Wild-Weitlaner, Doris
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10011298022
Saved in:
7
Developing a scale to measure students' perception of
service
quality
in the Indian context
Jain, Rajani
;
Sahney, Sengeeta
;
Sinha, Gautam
- In:
The TQM journal : the international review of …
25
(
2013
)
3
,
pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
Saved in:
8
Comparison of SERVQUAL and SERVPERF metrics : an empirical study
Rodrigues, Lewlyn L. R.
;
Barkur, Gopalakrishna
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 629-643
Persistent link: https://www.econbiz.de/10009426881
Saved in:
9
Measuring perceived
service
quality
for public hospitals (PubHosQual) in the Indian context
Aagja, Jayesh P.
;
Garg, Renuka
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
1
,
pp. 60-83
Persistent link: https://www.econbiz.de/10008653913
Saved in:
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