Comparison of SERVQUAL and SERVPERF metrics : an empirical study
Lewlyn L. R. Rodrigues and Gopalakrishna Barkur, K. V. M. Varambally, Farahnaz Golrooy Motlagh
| Year of publication: |
2011
|
|---|---|
| Authors: | Rodrigues, Lewlyn L. R. ; Barkur, Gopalakrishna ; Varambally, K. V. M. ; Motlagh, Farahnaz Golrooy |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 23.2011, 6, p. 629-643
|
| Subject: | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Hochschulinstitut | Academic faculty | Ingenieurwissenschaft | Engineering | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009426881