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~isPartOf:"International journal of production economics"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Business process management"
~subject:"Customer satisfaction"
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Business process management
Customer satisfaction
Quality management
225
Qualitätsmanagement
225
Lieferkette
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Supply chain
68
Product quality
61
Produktqualität
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Theory
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Akter, Shahriar
1
Al-Fandi, Lawrence
1
Aqlan, Faisal
1
Barafkandeh, Shayan
1
Basu, Arnab
1
Becker, Matthias
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Carvalho, Raíssa Souto Maior Corrêa de
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Ho, G. T. S.
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Ng, S. C. H.
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Oliveira, Tiago
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Otsuka, Akimasa
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International journal of production economics
International journal of services and operations management : IJSOM
International journal of productivity and quality management : IJPQM
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
The TQM journal : the international review of organizational improvement
59
International journal of production research
52
International journal of quality & reliability management
49
Total quality management & business excellence
39
International journal of six sigma and competitive advantage : IJSSCA
35
Business process management journal
29
Quality management journal : QMJ
25
International journal of services and operations management
21
International journal of process management and benchmarking : IJPMB
19
Journal of industrial engineering and management : JIEM
17
International journal of quality and service sciences
14
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of business information systems : IJBIS
12
Benchmarking : an international journal ; BIJ
11
International journal of hospitality management
11
Six Sigma in der Finanzbranche
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
10
The service industries journal
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of health organization and management
9
Journal of operations management
9
The international journal of productivity and performance management : IJPPM
9
International journal of services, economics and management
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
Amfiteatru economic : an economic and business research periodical
7
Benchmarking : an international journal
7
Cogent business & management
7
European research studies
7
IEEE transactions on engineering management : EM
7
Journal of hospitality marketing & management
7
The international journal of productivity and performance management
7
The journal of services marketing
7
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ECONIS (ZBW)
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1
Blockchain-IIoT-big data aided process control and quality analytics
Ng, S. C. H.
;
Ho, G. T. S.
;
Wu, C. H.
- In:
International journal of production economics
261
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014336826
Saved in:
2
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
3
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
4
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
5
Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni
;
Wang, Pong
;
Tu, Yiliu
- In:
International journal of production economics
240
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
Saved in:
6
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
7
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
8
Monitoring and control of production processes based on key performance indicators for mechatronic systems
Wohlers, Benedict
;
Dziwok, Stefan
;
Pasic, Faruk
; …
- In:
International journal of production economics
220
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012175417
Saved in:
9
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
Saved in:
10
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
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