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~isPartOf:"International journal of production economics"
~subject:"Beschwerdemanagement"
~subject:"Classification"
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Beschwerdemanagement
Classification
Customer service
11
Kundenservice
11
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Lieferkette
4
Service quality
4
Supply chain
4
Beziehungsmarketing
3
Garantie
3
Relationship marketing
3
Warranty
3
After-sales service
2
Complaint management
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Consumer behaviour
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Konsumentenverhalten
2
Lieferantenmanagement
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Supplier relationship management
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Supply chain management
2
USA
2
United States
2
Bundling strategy
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Capital income
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Comparison
1
Consignment contract
1
Continuous improvement
1
Contract
1
Customer returns strategy
1
Dauerhafte Konsumgüter
1
Dienstleistungssektor
1
Division of labor
1
Durable goods
1
Dynamic programming
1
Dynamische Optimierung
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Ersatzinvestition
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Ersatzteil
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Game theory
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Chan, Ya-hui
1
Chen, Jing
1
Cheng, T. C. E.
1
Lee, Peter K. C.
1
Lei, Yongqin
1
Li, Dan
1
Lin, Shu-ping
1
Sheu, Chwen
1
Xing, Wan
1
Yang, Chenlung
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Yang, Yefei
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International journal of production economics
Journal of business research : JBR
19
The journal of services marketing
15
International journal of hospitality management
14
Journal of retailing and consumer services
11
Journal of service research : JSR
8
Journal of service theory and practice
7
Psychology & marketing
7
The service industries journal
7
Journal of retailing
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
Journal of hospitality marketing & management
5
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
Marketing letters : a journal of research in marketing
5
Services marketing quarterly
5
Business horizons
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of the Academy of Marketing Science
4
Gabler Edition Wissenschaft
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
International journal of business information systems : IJBIS
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Cogent business & management
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of consumer studies
2
International journal of electronic commerce : IJEC
2
International journal of services and operations management
2
Journal for global business advancement : JGBA
2
Journal of air transport management
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Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
2
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
3
Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping
;
Yang, Chenlung
;
Chan, Ya-hui
;
Sheu, Chwen
- In:
International journal of production economics
126
(
2010
)
2
,
pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
Saved in:
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