Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Shu-Ping Lin; Chen-Lung Yang; Ya-Hui Chan; Chwen Sheu
| Year of publication: |
2010
|
|---|---|
| Authors: | Lin, Shu-ping ; Yang, Chenlung ; Chan, Ya-hui ; Sheu, Chwen |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 126.2010, 2, p. 255-263
|
| Subject: | Produktqualität | Product quality | Kundenservice | Customer service | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Klassifikation | Classification | Regressionsanalyse | Regression analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003995300