Methodology implications in automotive product-service systems : a systematic literature review
Omar Sabbagh, Mohd Nizam Ab Rahman, Wan Rosmanira Ismail and Wan Mohd Hirwani Wan Hussain
| Year of publication: |
December 2017
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|---|---|
| Authors: | Sabbagh, Omar ; Mohd Nizam Ab Rahman ; Wan Rosmanira Ismail ; Wan Mohd Hirwani Wan Hussain |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 13, p. 1632-1668
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| Subject: | automotive | quality management | after-sales service | customer satisfaction | warranty | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Kfz-Industrie | Automotive industry | Kundenservice | Customer service | Bibliometrie | Bibliometrics | Leistungsbündel | Bundling strategy | Dienstleistungsqualität | Service quality | Garantie | Warranty | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1150169 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011817067