Methodology implications in automotive product-service systems : a systematic literature review
Year of publication: |
December 2017
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Authors: | Sabbagh, Omar ; Mohd Nizam Ab Rahman ; Wan Rosmanira Ismail ; Wan Mohd Hirwani Wan Hussain |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 13, p. 1632-1668
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Subject: | automotive | quality management | after-sales service | customer satisfaction | warranty | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Kfz-Industrie | Automotive industry | Dienstleistungsqualität | Service quality | Bibliometrie | Bibliometrics | Kundenservice | Customer service | Leistungsbündel | Bundling strategy |
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Sabbagh, Omar, (2017)
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Customers' service quality perception in automotive repair
Izogo, Ernest Emeka, (2015)
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The effect of service quality on customer satisfaction in an automotive after-sales service
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Sabbagh, Omar, (2017)
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