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~isPartOf:"International journal of production research"
~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungsqualität"
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Search: subject:"Management"
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Dienstleistungsqualität
Lieferkette
1,688
Supply chain
1,688
Theory
1,077
Theorie
1,075
Consumer behaviour
868
Konsumentenverhalten
868
Scheduling problem
708
Scheduling-Verfahren
708
Production control
700
Produktionssteuerung
700
Innovation
698
Relationship marketing
670
Beziehungsmarketing
668
Innovation management
603
Innovationsmanagement
602
Brand management
590
Markenführung
589
Lieferantenmanagement
563
Supplier relationship management
563
Firm performance
472
Unternehmenserfolg
472
Inventory model
454
Lagerhaltungsmodell
454
Industrie
413
Manufacturing industries
413
Warehouse management
391
Lagermanagement
390
Mathematical programming
388
Mathematische Optimierung
388
Production planning
388
Produktionsplanung
388
Brand image
386
Markenimage
386
Corporate social responsibility
378
Quality management
377
Corporate Social Responsibility
376
Qualitätsmanagement
376
Business process management
375
Prozessmanagement
375
Knowledge management
369
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Undetermined
137
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Article
192
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1
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Article in journal
193
Aufsatz in Zeitschrift
193
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
193
Author
All
Balaji, M. S.
5
Chebat, Jean-Charles
5
McColl-Kennedy, Janet R.
4
Chang, Tsang-Chuan
3
De Keyser, Arne
3
Gallan, Andrew S.
3
Gustafsson, Anders
3
Ali, Faizan
2
Arnold, Todd J.
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Baker, Thomas L.
2
Borges, Adilson
2
Chen, Kuen-Suan
2
Choi, Sunmee
2
Dhir, Amandeep
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Grégoire, Yany
2
Gäthke, Jana
2
He, Yihai
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Lassala, Carlos
2
Mahr, Dominik
2
Mattila, Anna S.
2
Momparler, Alexandre
2
O'Cass, Aron
2
Orsingher, Chiara
2
Prentice, Catherine
2
Roy, Sanjit
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Shams, Poja
2
Sharma, Piyush
2
Snyder, Hannah
2
Sunder M., Vijaya
2
Tsang, Alex S. L.
2
Voorhees, Clay M.
2
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Published in...
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International journal of production research
Journal of business research : JBR
Journal of retailing and consumer services
240
International journal of hospitality management
221
The journal of services marketing
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The service industries journal
137
The TQM journal : the international review of organizational improvement
94
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
87
International journal of productivity and quality management : IJPQM
79
Services marketing quarterly
78
Journal of service management
77
International journal of quality & reliability management
76
Journal of service research : JSR
72
Service business
70
International journal of quality and service sciences
64
International journal of services and operations management
64
Total quality management & business excellence
62
Journal of air transport management
59
Journal of travel and tourism marketing
59
Quality management journal : QMJ
59
Auditing : a journal of practice & theory
54
Tourism management : research, policies, practice
53
Cogent business & management
52
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
Health care management review : HCM review
40
International journal of services, economics and management
38
The international journal of bank marketing : IJBM
38
Journal of service research
37
Journal of the Academy of Marketing Science
37
Journal of strategic marketing
36
Journal of service theory and practice : JSTP
33
International journal of production economics
31
Journal of health organization and management
31
Marketing intelligence & planning
29
SpringerLink / Bücher
29
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ECONIS (ZBW)
193
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1
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193
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date (oldest first)
1
Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment
Tortorella, Guilherme Luz
;
Fogliatto, Flavio Sanson
; …
- In:
International journal of production research
60
(
2022
)
10
,
pp. 3147-3169
Persistent link: https://www.econbiz.de/10013499095
Saved in:
2
Supply chain strategy of adopting blockchain in post-sale customer care outsourcing in a competitive environment
Ullah, Azmat
;
Xu, Qingyun
;
He, Yi
;
Lev, Benjamin
- In:
International journal of production research
61
(
2023
)
20
,
pp. 7122-7150
Persistent link: https://www.econbiz.de/10014383284
Saved in:
3
Blockchain adoption in serial logistics service chain : value and challenge
Zhang, Yu
;
Liu, Nan
- In:
International journal of production research
61
(
2023
)
13
,
pp. 4374-4401
Persistent link: https://www.econbiz.de/10014381500
Saved in:
4
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
5
A novel model for optimisation of logistics and manufacturing operation service composition in Cloud manufacturing system focusing on cloud-entropy
Aghamohammadzadeh, Ehsan
;
Malek, Mahsa
;
Valilai, Omid Fatahi
- In:
International journal of production research
58
(
2020
)
7
,
pp. 1987-2015
Persistent link: https://www.econbiz.de/10012265178
Saved in:
6
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
7
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
8
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
9
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
10
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
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