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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of quality and service sciences"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
6
Service quality
6
Iran
3
Quality management
3
Qualitätsmanagement
3
AHP approach
1
AHP-Verfahren
1
Academic library
1
Airport
1
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Data envelopment analysis
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Data-Envelopment-Analyse
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Esfahan
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Università degli studi di Urbino "Carlo Bo"
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Arabzad, S. Mohammad
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Dadfar, Hossein
1
Helo, Petri T.
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1
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1
Semnani, Sedigheh Sarah Ebadzadeh
1
Shahin, Arash
1
Shirouyehzad, Hadi
1
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1
Tuomi, Ville
1
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International journal of productivity and quality management : IJPQM
International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of services and operations management
4
The service industries journal
4
International journal of services technology and management
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Tourism management : research, policies, practice
3
International journal of quality & reliability management
2
Journal of air transport management
2
Journal of economic literature
2
Journal of travel and tourism marketing
2
Management research review
2
Premier reference source
2
Services marketing cases in emerging markets : an asian perspective
2
The journal of business & industrial marketing
2
Working paper / National Bureau of Economic Research, Inc.
2
World class applications of Six Sigma : [real world examples of success]
2
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Advances in business information systems and analytics (ABISA) book series
1
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
1
Annual review of economics
1
Auditing : a journal of practice & theory
1
Beiträge zum Gesundheitsmanagement
1
Benchmarking : an international journal ; BIJ
1
BestMasters
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Bridging tourism theory and practice
1
Business strategies : types, benefits and effects on firm performance
1
Cases on branding strategies and product development : successes and pitfalls
1
Cases on human performance improvement technologies
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Cases on managing e-services
1
Competitive advantage : strategies, management and performance
1
Corporate brand and corporate reputation
1
Corporate sustainability as a challenge for comprehensive management
1
Dienstleistungscontrolling
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ERIM report series research in management
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ECONIS (ZBW)
6
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1
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6
of
6
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date (oldest first)
1
Quality and value in university services : the experience of the placement service at the University of Urbino "Carlo Bo"
Pencarelli, Tonino
;
Splendiani, Simone
;
Cini, Daniela
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 140-154
Persistent link: https://www.econbiz.de/10009768461
Saved in:
2
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
3
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
4
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
5
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
6
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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