Implementing TQM initiatives in public service organisations : case of academic libraries
Ville Tuomi; Mian M. Ajmal; Petri T. Helo
| Year of publication: |
2013
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|---|---|
| Authors: | Tuomi, Ville ; Ajmal, Mian M. ; Helo, Petri T. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 11.2013, 4, p. 393-411
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| Subject: | Helsinki | Qualitätsmanagement | Quality management | Wissenschaftliche Bibliothek | Academic library | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009745039