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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Complaint management
Customer satisfaction
Kundenzufriedenheit
216
Dienstleistungsqualität
153
Service quality
153
Quality management
62
Qualitätsmanagement
62
Consumer behaviour
53
Konsumentenverhalten
53
Beziehungsmarketing
52
Relationship marketing
52
Airline
49
Fluggesellschaft
49
Airport
27
Flughafen
27
Air passenger transport
24
Air transport
24
Luftverkehr
24
Passagierluftverkehr
24
Customer service
20
Kundenservice
20
Taiwan
20
service quality
19
Beschwerdemanagement
16
Measurement
16
Messung
16
customer satisfaction
16
USA
14
United States
14
Emotion
13
Dienstleistungssektor
11
Service industry
11
Arbeitszufriedenheit
9
Bank
9
Hospital
9
Job satisfaction
9
Krankenhaus
9
Low-cost strategy
9
Niedrigpreisstrategie
9
Product quality
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216
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Shahin, Arash
7
Gomes, Carlos Francisco
3
Ha Thu Nguyen
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Al-Refaie, Abbas
2
Anh Thi Tu Le
2
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Boon-Cheong Chew
2
Eldridge, Steve
2
Finsterwalder, Jörg
2
Larivière, Bart
2
Lay Hong Tan
2
Oey, Elia
2
Park, Jungkun
2
Rawani, A. M.
2
Sharma, J. R.
2
Skordoulis, Michalis
2
Slåtten, Terje
2
Syaiful-Rizal Hamid
2
Van Vaerenbergh, Yves
2
Virmani, Naveen
2
Waterworth, Alec
2
Wu, Li-wei
2
Zhang, Yahua
2
Abedi, Saeed
1
Aboagye, Michael Osei
1
Adeoye, S. A.
1
Afshan, Nikhat
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Akan, Şahap
1
Akasheh, Sajad
1
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Australian and New Zealand Marketing Academy
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International journal of productivity and quality management : IJPQM
Journal of air transport management
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
216
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216
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1
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
3
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
4
An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
Saved in:
5
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
6
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
7
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
8
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
9
The relationship between street food attributes, tourist attitude and satisfaction towards revisit intention : empirical evidence from Bangladesh
Mohammad Rashed Hasan Polas
;
Jahanshahi, Asghar Afshar
; …
- In:
International journal of productivity and quality …
39
(
2023
)
2
,
pp. 222-256
Persistent link: https://www.econbiz.de/10014313632
Saved in:
10
Gap analysis based on TQM criteria using BWM-IPA hybrid method : a case study
Darvazeh, Saeid Sadeghi
;
Amiri, Maghsoud
;
Musolu, …
- In:
International journal of productivity and quality …
39
(
2023
)
3
,
pp. 387-408
Persistent link: https://www.econbiz.de/10014313684
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