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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of service research : JSR"
~subject:"Dienstleistungsmanagement"
~type_genre:"Case study"
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International journal of productivity and quality management : IJPQM
Journal of service research : JSR
International journal of hospitality management
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Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
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