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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of air transport management"
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Search: subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
250
Service quality
250
Customer satisfaction
115
Kundenzufriedenheit
115
Airline
76
Fluggesellschaft
76
Quality management
72
Qualitätsmanagement
72
Consumer behaviour
48
Konsumentenverhalten
48
Beziehungsmarketing
38
Relationship marketing
38
Air passenger transport
37
Air transport
37
Luftverkehr
37
Passagierluftverkehr
37
Airport
29
Flughafen
29
Taiwan
23
Multi-criteria analysis
20
Multikriterielle Entscheidungsanalyse
20
Product quality
19
Produktqualität
19
Dienstleistungssektor
16
Service industry
16
AHP approach
15
AHP-Verfahren
15
Low-cost strategy
15
Niedrigpreisstrategie
15
Satisfaction
15
China
14
Performance measurement
14
Performance-Messung
14
Customer service
13
Kundenservice
13
Beschwerdemanagement
11
Complaint management
11
Gesundheitsversorgung
11
Health care
11
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144
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1
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249
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1
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250
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250
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4
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4
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English
250
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Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Malik, Shahab Alam
3
Martín, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Abdullah, Firdaus
2
Ahmad Jusoh
2
Bamford, David
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Dabestani, Reza
2
Di Gravio, Giulio
2
Eboli, Laura
2
Etemad-Sajadi, Reza
2
Fatima, Johra Kayeser
2
Ho, Chien-Wei
2
Husain, Khalid Sami
2
Izogo, Ernest Emeka
2
Karatepe, Osman M.
2
Kee, Fong Tat
2
Kumar, Mukesh
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mastrogiacomo, Luca
2
Mazzulla, Gabriella
2
Mutum, Dilip S.
2
Myint Moe Chit
2
Pan, Jing Yu
2
Park, Jin-woo
2
Prybutok, Victor R.
2
Qin, Hong
2
Román García, Concepción
2
Saljoughian, Mohammad
2
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Published in...
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International journal of quality & reliability management
Journal of air transport management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of productivity and quality management : IJPQM
114
International journal of quality and service sciences
111
Service business
109
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
250
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1
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
2
The perceived quality of green buildings : from a review of occupant satisfaction towards a conceptual framework
Halicioglu, Fahriye Hilal
;
Gurel, Kubra
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 757-777
Persistent link: https://www.econbiz.de/10014483065
Saved in:
3
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
4
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
5
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
6
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
7
The mediating role of occupational stress : a missing link between organisational intelligence traits and digital government service quality
Subashini Ramakrishnan
;
Wong, Meng Seng
;
Myint Moe Chit
; …
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 532-558
Persistent link: https://www.econbiz.de/10014470924
Saved in:
8
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
9
The impact of quality on health-insurance users' satisfaction in Saudi Arabia : the mediating role of brand image and utilitarian value
AbouRokbah, Safinaz
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1089-1110
Persistent link: https://www.econbiz.de/10014520395
Saved in:
10
The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
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