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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~person:"Prybutok, Victor R."
~subject:"Beziehungsmarketing"
~subject:"Quality management"
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Beziehungsmarketing
Quality management
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
3
Consumer behaviour
2
Konsumentenverhalten
2
PLS-SEM
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Beschwerdemanagement
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China
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Complaint management
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Correlated uniqueness model
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Customer service
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Customer service quality
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Difference scores
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IPMA
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IS-Adapted SERVQUAL
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IT-related services
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Korrelation
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Krankenhaus
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Loyalty
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Measurement
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Messung
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Prybutok, Victor R.
Prentice, Catherine
7
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Izogo, Ernest Emeka
3
Mortimer, Gary
3
Park, Jungkun
3
Quach, Sara
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Rokonuzzaman, Md
3
Ahmad Jusoh
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Al Khateeb, Amr
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Alnawas, Ibrahim
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Bamford, David
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Bilgihan, Anil
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Carlson, Jamie
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Cioppi, Marco
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Dwivedi, Yogesh Kumar
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
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Fatima, Johra Kayeser
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Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
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Georgiou, Andreas C.
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Gotzamani, Katerina
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Hinson, Robert
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Islam, Jamid Ul
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Karande, Kiran
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Le, Hoang T. P. M.
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Lee, Kangcheol
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Malik, Shahab Alam
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Mastrogiacomo, Luca
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Molinillo, Sebastian
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Nguyen Tuyet-Mai
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International journal of quality & reliability management
Journal of retailing and consumer services
Quality management journal : QMJ
8
International journal of services and standards
3
Journal of decision systems
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of strategic marketing
1
Operations management research : OMR ; advancing practice through theory
1
Thunderbird international business review
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ECONIS (ZBW)
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An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
2
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
3
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
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