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~isPartOf:"International journal of quality & reliability management"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
~subject:"United States"
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Customer satisfaction
Krankenhaus
United States
Quality management
396
Qualitätsmanagement
396
Dienstleistungsqualität
57
Service quality
57
Standardisierung
47
Standardization
47
Industrie
43
Manufacturing industries
43
Firm performance
42
Unternehmenserfolg
42
Product quality
37
Produktqualität
37
Lean Production
36
Lean production
36
Business process management
32
Lean Management
32
Lean management
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Prozessmanagement
32
Lieferkette
30
Supply chain
30
Theorie
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Theory
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Performance measurement
24
Performance-Messung
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Total quality management
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KMU
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SME
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India
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Bibliometrics
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Statistical quality control
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Carvalho, Maria S.
2
Sampaio, Paulo
2
Adhikari, Arnab
1
Ahire, Sanjay
1
Ahmad Jusoh
1
Ahmad, Jasmine
1
Al-Ma'aitah, Noor
1
Alsmairat, Mohammad A. K.
1
Amat-Lefort, Natalia
1
Amritesh
1
Antony, Jiju
1
Ataseven, Cigdem
1
Azizi, Majid
1
Bagherian, Anthony
1
Bamford, David
1
Barravecchia, Federico
1
Barros Jerônimo, Taciana de
1
Besseris, George
1
Besseris, George J.
1
Bhat, Shreeranga
1
Capolupo, Nicola
1
Carnerud, Daniel
1
Chatterjee, Jayanta
1
Ciasullo, Maria Vincenza
1
Cox, Steven
1
Crema, Maria
1
Cunha, Lorena
1
Dabestani, Reza
1
Darma, Haesti Sujita
1
Dehe, Benjamin
1
Douglas, Alex
1
El Baz, Jamal
1
Elrod, Cassandra C.
1
Elton, Virginia
1
Faezipour, Mehdi
1
Fatima, Johra Kayeser
1
Fernandes, Ana Cristina
1
Fisher, Caroline M.
1
Garside, John A.
1
Gijo, E. V.
1
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International Conference on Quality Engineering and Management <1., 2014, Guimarães>
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International journal of quality & reliability management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
85
International journal of productivity and quality management : IJPQM
77
The TQM journal : the international review of organizational improvement
57
Quality management journal : QMJ
51
Health care management review : HCM review
32
Total quality management & business excellence
31
International journal of six sigma and competitive advantage : IJSSCA
28
International journal of production research
25
Journal of health organization and management
25
International journal of services and operations management
22
International journal of quality and service sciences
18
International journal of contemporary hospitality management
16
International journal of hospitality management
14
International journal of production economics
13
Journal of operations management
12
Managing service quality : MSQ ; an international journal
11
The service industries journal
11
Business process management journal
10
Global business and organizational excellence : a review of research & best practices
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Working paper / National Bureau of Economic Research, Inc.
10
Benchmarking : an international journal ; BIJ
9
Journal of industrial engineering and management : JIEM
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services and operations management : IJSOM
8
International journal of services, economics and management
8
Amfiteatru economic : an economic and business research periodical
7
European journal of operational research : EJOR
7
International journal of business excellence
7
International journal of business information systems : IJBIS
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and standards
7
Journal of hospitality marketing & management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Operations management research : OMR ; advancing practice through theory
7
Production and operations management : an international journal of the Production and Operations Management Society
7
Service business
7
The international journal of productivity and performance management : IJPPM
7
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ECONIS (ZBW)
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1
Lean Six Sigma and quality performance in Italian public and private hospitals : a gender perspective
Ciasullo, Maria Vincenza
;
Douglas, Alex
;
Romeo, Emilia
; …
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 964-989
Persistent link: https://www.econbiz.de/10014483090
Saved in:
2
Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives : evidence from Jordanian public hospitals in the aftermat...
Alsmairat, Mohammad A. K.
;
El Baz, Jamal
;
Al-Ma'aitah, Noor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 585-607
Persistent link: https://www.econbiz.de/10014470927
Saved in:
3
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
5
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
6
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
7
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
Saved in:
8
Process improvement approaches in emergency departments : a review of the current knowledge
Lachowski, Ana Viktoria
;
Leite, Higor
- In:
International journal of quality & reliability management
39
(
2022
)
2
,
pp. 495-520
Persistent link: https://www.econbiz.de/10013169381
Saved in:
9
Service quality benchmarking of amusement parks using a hybrid approach
James, Ajith Tom
- In:
International journal of quality & reliability management
39
(
2022
)
4
,
pp. 1000-1019
Persistent link: https://www.econbiz.de/10013169515
Saved in:
10
Modeling critical success factors for sustainable LSS implementation in hospitals : an empirical study
Swarnakar, Vikas
;
Bagherian, Anthony
;
Singh, A. R.
- In:
International journal of quality & reliability management
39
(
2022
)
5
,
pp. 1249-1280
Persistent link: https://www.econbiz.de/10013169589
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