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~isPartOf:"International journal of quality & reliability management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
18
Service industry
18
Quality management
13
Qualitätsmanagement
13
Dienstleistungsqualität
11
Service quality
11
Firm performance
4
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2
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International journal of quality & reliability management
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economÃa española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economÃa
20
International journal of production research
20
Managing service quality : MSQ ; an international journal
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
Journal of service theory and practice : JSTP
18
KIET Industrial economic review
18
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ECONIS (ZBW)
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1
The influence of service innovation on police performance : an empirical investigation
Alnuaimi, Sultan Bin Abdulla
;
Abdulhabib, Abdulla Awadh
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1999-2018
Persistent link: https://www.econbiz.de/10014332212
Saved in:
2
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
3
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
4
Interpretive structural modeling for integrating quality management in manufacturing and service counterparts
Goyal, Gaurav
;
Samalia, Hash Vardhan
;
Verma, Piyush
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1568-1591
Persistent link: https://www.econbiz.de/10011805141
Saved in:
5
Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
Saved in:
6
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
Saved in:
7
Outcome of quality management practices : differences among public and private, manufacturing and service, SME and large organisations
Eriksson, Henrik
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1394-1405
Persistent link: https://www.econbiz.de/10011607166
Saved in:
8
The impact of total quality management on service company performance : evidence from Spain
Psomas, Evangelos L.
;
Jaca, Carmen
- In:
International journal of quality & reliability management
33
(
2016
)
3
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011564132
Saved in:
9
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
10
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
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