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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hochschule
Dienstleistungsqualität
274
Service quality
274
Customer satisfaction
150
Kundenzufriedenheit
150
Quality management
85
Qualitätsmanagement
85
Consumer behaviour
75
Konsumentenverhalten
75
Beziehungsmarketing
62
Relationship marketing
62
service quality
45
Gesundheitsversorgung
32
Health care
32
Hospital
29
Krankenhaus
29
Product quality
26
Produktqualität
26
customer satisfaction
25
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21
Health care system
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Higher education institution
20
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19
Kundenservice
19
Dienstleistungssektor
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Measurement
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Messung
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SERVQUAL
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Studierende
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Beschwerdemanagement
14
Complaint management
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Emotion
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Malaysia
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Patienten
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20
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Berbegal-Mirabent, Jasmina
2
Marimon, Frederic
2
Mas-Machuca, Marta
2
Abd Al-Aziz Hamed Al-Refaei
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Al-Kilani, Mohammad Hani
1
Boon Liat Cheng
1
Cham Tat Huei
1
Cini, Daniela
1
Dash, Manoj Kumar
1
Dent, Michael M.
1
Gadhavi, Dharmesh D.
1
González Echavarría, Favián
1
Hairuddin Mohd Ali
1
Heang, Lee Teck
1
Jain, Karuna
1
Jaramillo Álvarez, Gloria Patricia
1
Joshi, Kanchan
1
Kumar, Sanjeev
1
Lakal, Narendra
1
Lapina, Inga
1
Latif, Imran
1
Latif, Khawaja Fawad
1
Lee Heng Wei
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Llach, Josep
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1
Lukić, Vesna Rodić
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Muskat, Birgit
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Patel, Jayesh D.
1
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1
Pencarelli, Tonino
1
Pulat, Öznur
1
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1
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International journal of quality and service sciences
International journal of services, economics and management
Total quality management & business excellence
Journal of marketing for higher education
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
14
Economics of education review
13
NBER Working Paper
13
NBER working paper series
13
Working paper / National Bureau of Economic Research, Inc.
12
International review on public and non-profit marketing
11
Discussion paper series / IZA
10
Services marketing quarterly
9
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
Journal of Asian finance, economics and business : JAFEB
6
Cogent business & management
5
European research studies
5
Journal of human resources : JHR
5
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
Projekt Qualitätssicherung
4
Quality management journal : QMJ
4
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
International business and economics research journal
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of economic perspectives : IJEP
3
International journal of education economics and development : IJEED
3
International journal of services and operations management : IJSOM
3
Problems and perspectives in management : PPM ; international research journal
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The service industries journal
3
Wegweiser ... Qualitätssicherung an Hochschulen : Projekt Qualitätsmanagement
3
Amfiteatru economic : an economic and business research periodical
2
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ECONIS (ZBW)
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
Service quality determiners in higher education : the student's perspective
Pekkaya, Mehmet
;
Pulat, Öznur
;
Zeydan, İlknur
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 270-300
Persistent link: https://www.econbiz.de/10014311694
Saved in:
3
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
4
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
5
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
6
Development of engineering education service quality model from faculty perspective
Lakal, Narendra
;
Joshi, Kanchan
;
Jain, Karuna
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1442-1453
Persistent link: https://www.econbiz.de/10012312236
Saved in:
7
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
Saved in:
8
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
9
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
10
In search of quality : measuring Higher Education Service Quality (HiEduQual)
Latif, Khawaja Fawad
;
Latif, Imran
;
Sahibzada, Umar Farooq
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 768-791
Persistent link: https://www.econbiz.de/10012199785
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