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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"International journal of services and operations management"
~subject:"Deregulation"
~subject:"Dienstleistungsqualität"
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Deregulation
Dienstleistungsqualität
Airline
11
Fluggesellschaft
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4
Luftverkehr
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Beziehungsmarketing
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Clemes, Michael D.
1
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Dean, David
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Fernando, Yudi
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Grant, Jim
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Hapsari, Raditha
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Jha, Manoj Kumar
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International journal of quality and service sciences
International journal of services and operations management
Journal of air transport management
114
Journal of travel and tourism marketing
18
Air transport liberalization : a critical assessment
12
Transportation research / E : an international journal
12
Journal of retailing and consumer services
9
Tourism management : research, policies, practice
9
Economics of transportation : the official journal of the International Transportation Economics Association
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
International journal of industrial organization
5
Journal of revenue and pricing management
5
Review of industrial organization : RIO
5
Services marketing quarterly
5
Working paper / National Bureau of Economic Research, Inc.
5
Discussion paper / Tinbergen Institute
4
International journal of contemporary hospitality management
4
International journal of transport economics : IJTE
4
NBER Working Paper
4
NBER working paper series
4
Quality management journal : QMJ
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism review
4
CESifo working papers
3
International journal of business and economics
3
International journal of business policy and economics
3
International journal of hospitality management
3
International journal of productivity and quality management : IJPQM
3
International journal of the economics of business
3
The TQM journal : the international review of organizational improvement
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Advances in airline economics : competition policy and antitrust
2
Airline alliances and open skies policies
2
Arbeitspapiere des Instituts für Genossenschaftswesen der Westfälischen Wilhelms-Universität Münster
2
Ashgate studies in aviation economics and management
2
Benchmarking : an international journal ; BIJ
2
Contemporary economics
2
Europäische Hochschulschriften / 5
2
IEEE transactions on engineering management : EM
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ECONIS (ZBW)
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1
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
2
A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.
;
Kamble, Sachin S.
;
Jha, Manoj Kumar
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
Saved in:
3
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
4
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
5
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
Saved in:
6
Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
Saved in:
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