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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Relationship marketing
Tourism employees
Customer satisfaction
144
Dienstleistungsqualität
105
Service quality
105
Consumer behaviour
73
Konsumentenverhalten
73
Beziehungsmarketing
58
Arbeitszufriedenheit
32
Job satisfaction
32
Gastronomie
22
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Hotellerie
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Satisfaction
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Quality management
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Qualitätsmanagement
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Zufriedenheit
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satisfaction
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Kundenservice
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Mitarbeiterbindung
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Tourism marketing
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customer satisfaction
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Edvardsson, Bo
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Kim, Eojina
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Ryu, Kisang
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Tang, Liang
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Brege, Staffan
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Miao, Li
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2
Scott-Halsell, Sheila
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Svensson, Göran
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Agag, Gomaa
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1
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1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
424
Journal of retailing and consumer services
422
Journal of business research : JBR
297
The journal of services marketing
197
International journal of contemporary hospitality management
181
The service industries journal
181
Tourism management : research, policies, practice
180
Journal of hospitality marketing & management
170
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
163
Cogent business & management
102
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
95
Tourism management perspectives : TMP
92
Journal of air transport management
90
Journal of service research : JSR
90
Service business
88
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
82
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
70
Journal of service management
69
Journal of strategic marketing
67
The international journal of bank marketing : IJBM
67
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
Total quality management & business excellence
64
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
61
Managing service quality : MSQ ; an international journal
58
SpringerLink / Bücher
58
International journal of quality & reliability management
56
Journal of retailing
54
International journal of services, economics and management
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
51
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ECONIS (ZBW)
153
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Hairuddin Mohd Ali
;
Abdulmajid Mohammed Aldaba
;
Abdul …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
3
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
4
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
5
Tourist perceived value, tourist satisfaction, and life satisfaction : evidence from Chinese Buddhist temple tours
Yu, Yanghang
;
Lang, Mei
;
Zhao, Yuanyuan
;
Liu, Wenjun
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 133-152
Persistent link: https://www.econbiz.de/10014229982
Saved in:
6
Expressions of anti-Black biases, job satisfaction, and turnover intentions in the full-service restaurant industry
Brewster, Zachary W.
;
Heffner, Allen V.
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 291-302
Persistent link: https://www.econbiz.de/10014230014
Saved in:
7
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
8
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
9
Exploring the continuance usage intention of travel applications in the case of Chinese tourists
Liu, Yang
;
Li, Qi
;
Edu, Tudor
;
Negricea, Iliuta Costel
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 6-32
Persistent link: https://www.econbiz.de/10014229952
Saved in:
10
The role of post-stay evaluation on eWOM and hotel revisit intention among Gen Y
Sharipudin, Mohamad-Noor Salehhuddin
;
Cheung, Man Lai
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10014229967
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