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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"The service industries journal"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hochschule
Dienstleistungsqualität
490
Service quality
490
Customer satisfaction
206
Kundenzufriedenheit
206
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
112
Konsumentenverhalten
112
Quality management
86
Qualitätsmanagement
86
service quality
46
Dienstleistungssektor
45
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45
Gesundheitsversorgung
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Health care
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Hospital
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Krankenhaus
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Product quality
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Produktqualität
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Health care system
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Performance measurement
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Performance-Messung
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Taiwan
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customer satisfaction
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Messung
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Services
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Dienstleistung
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E-commerce
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Electronic Commerce
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Hotel industry
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Hotellerie
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Berbegal-Mirabent, Jasmina
2
Marimon, Frederic
2
Mas-Machuca, Marta
2
Abd Al-Aziz Hamed Al-Refaei
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Al-Kilani, Mohammad Hani
1
Cini, Daniela
1
Erčulj, Vanja
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González Echavarría, Favián
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Hairuddin Mohd Ali
1
Jain, Karuna
1
Jaramillo Álvarez, Gloria Patricia
1
Joshi, Kanchan
1
Kasnakoglu, Berna Tari
1
Kolar, Tomaž
1
Lakal, Narendra
1
Lapina, Inga
1
Latif, Imran
1
Latif, Khawaja Fawad
1
Lee Heng Wei
1
Linnanen, Lassi
1
Llach, Josep
1
Lukić, Nemanja
1
Lukić, Vesna Rodić
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Lycke, Liselott
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Marttila, Esa
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Mohd Suki, Norazah
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Muskat, Birgit
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Pencarelli, Tonino
1
Pérez Rave, Jorge Iván
1
Roga, Renãte
1
Sahibzada, Umar Farooq
1
Saravanan Raman
1
Sharabi, Moshe
1
Splendiani, Simone
1
Subhaseni Chinniah
1
Tan, Adrian Heng Tsai
1
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International journal of quality and service sciences
The service industries journal
Total quality management & business excellence
Journal of marketing for higher education
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
14
Economics of education review
13
NBER Working Paper
13
NBER working paper series
13
Working paper / National Bureau of Economic Research, Inc.
12
International review on public and non-profit marketing
11
Discussion paper series / IZA
10
Services marketing quarterly
9
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
Journal of Asian finance, economics and business : JAFEB
6
Cogent business & management
5
European research studies
5
Journal of human resources : JHR
5
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
International journal of services, economics and management
4
Projekt Qualitätssicherung
4
Quality management journal : QMJ
4
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
International business and economics research journal
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of economic perspectives : IJEP
3
International journal of education economics and development : IJEED
3
International journal of services and operations management : IJSOM
3
Problems and perspectives in management : PPM ; international research journal
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
Wegweiser ... Qualitätssicherung an Hochschulen : Projekt Qualitätsmanagement
3
Amfiteatru economic : an economic and business research periodical
2
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ECONIS (ZBW)
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
5
Development of engineering education service quality model from faculty perspective
Lakal, Narendra
;
Joshi, Kanchan
;
Jain, Karuna
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1442-1453
Persistent link: https://www.econbiz.de/10012312236
Saved in:
6
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
Saved in:
7
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
8
In search of quality : measuring Higher Education Service Quality (HiEduQual)
Latif, Khawaja Fawad
;
Latif, Imran
;
Sahibzada, Umar Farooq
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 768-791
Persistent link: https://www.econbiz.de/10012199785
Saved in:
9
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
10
Building quality culture in higher education
Lycke, Liselott
;
Tano, Ingrid
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
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