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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~person:"Saunila, Minna"
~subject:"Service industry"
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Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
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