Reflective practice as a determinant of performance outcomes in services
Minna Saunila and Juhani Ukko (School of Business and Management, Lappeenranta University of Technology, Lahti, Finland)
| Year of publication: |
2015
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|---|---|
| Authors: | Saunila, Minna ; Ukko, Juhani |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 7.2015, 4, p. 392-403
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| Subject: | Performance | Performance management | Service | Performance measurement | Reflective practice | Outcome | Performance-Messung | Performance-Management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-02-2015-0015 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011448202