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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Hochschule"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Customer satisfaction
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Dienstleistungsqualität
199
Service quality
199
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
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service quality
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Marimon, Frederic
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International journal of quality and service sciences
Total quality management & business excellence
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
The journal of services marketing
131
The service industries journal
101
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
79
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
65
Tourism management : research, policies, practice
62
Service business
61
International journal of services and operations management
56
Cogent business & management
55
Journal of service research : JSR
52
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
51
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of service management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
30
Journal of the Academy of Marketing Science
28
Journal of marketing for higher education
27
International journal of business information systems : IJBIS
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Journal of strategic marketing
26
Psychology & marketing
25
Marketing intelligence & planning
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
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ECONIS (ZBW)
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
3
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
4
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
5
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
6
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
7
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
8
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
9
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
10
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
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