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~isPartOf:"International journal of quality and service sciences"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Air passenger transport
2
Airline
2
Beziehungsmarketing
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Fluggesellschaft
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Passagierluftverkehr
2
Relationship marketing
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Service quality
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Air transport
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Airline industry
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Consumer behaviour
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Customer engagement
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Customer loyalty
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Customer satisfaction
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Customer service
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Konsumentenverhalten
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Kundenservice
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Clemes, Michael D.
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Dean, David
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Golawala, Fatema Shabbir
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International journal of quality and service sciences
Journal of air transport management
37
Tourism management : research, policies, practice
8
Transportation research / E : an international journal
5
International journal of business and economics
3
Journal of travel and tourism marketing
3
Europäische Hochschulschriften / 5
2
Journal of retailing and consumer services
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Journal of revenue and pricing management
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The TQM journal : the international review of organizational improvement
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The service industries journal
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ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
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Aviation systems : management of the integrated aviation value chain
1
Business issues, competition and entrepreneurship
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CFAC-Schriften zur Luftfahrt
1
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
1
Discussion paper / Tinbergen Institute
1
Economics of transportation : the official journal of the International Transportation Economics Association
1
Eurasian business review
1
Expert journal of business and management
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
International journal of hospitality management
1
International journal of innovation management
1
International journal of management and economics
1
International journal of productivity and quality management : IJPQM
1
Istanbul business research
1
Journal of Asia Business Studies
1
Journal of consumer behaviour : an international research review
1
Journal of economic development
1
Journal of economic studies
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of industrial engineering and management : JIEM
1
Journal of strategic marketing
1
Journal of transport economics & policy : JTEP
1
Journal of transport economics and policy
1
LISS 2012 ; Vol. 1
1
Networks and spatial economics : a journal of infrastructure modeling and computation
1
Proceedings of the 5th International Conference on Economic Management and Green Development
1
Quality management journal : QMJ
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The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
2
Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
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