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~isPartOf:"International journal of quality and service sciences"
~subject:"Relationship marketing"
~type_genre:"Case study"
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Relationship marketing
Beziehungsmarketing
3
Finland
3
Finnland
3
Quality management
3
Qualitätsmanagement
3
Schweden
3
Sweden
3
Betriebliche Wertschöpfung
2
Dienstleistungsmanagement
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Innovation management
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Innovationsmanagement
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Italy
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Public transport
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Value creation
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Öffentlicher Verkehr
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Business model
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Comparison
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Contract
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Customer integration
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Customer satisfaction
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Cutlery
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Deutschland
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Dienstleistung
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Dienstleistungsqualität
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Digital goods
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Digitale Güter
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EBM-Industrie
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Case study
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Crostack, Horst-Artur
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Kern, Christian
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Linnanen, Lassi
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Marttila, Esa
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Nenonen, Suvi
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Refflinghaus, Robert
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Siltaloppi, Jaakko
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Vauterin, Johanna Julia
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International journal of quality and service sciences
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
10
Gabler Edition Wissenschaft
9
The journal of business & industrial marketing
7
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Customer-centric marketing strategies : tools for building organizational performance
5
HMD : Praxis der Wirtschaftsinformatik
5
Gabler Research
4
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
Europäische Hochschulschriften / 5
3
Harvard business review : HBR
3
International journal of electronic customer relationship management : IJECRM
3
International journal of services and operations management
3
Basler Schriften zum Marketing
2
Business Collaboration : standortübergreifende Prozesse mit Business Software ; Praxislösungen im Detail ; Fallstudien, Konzepte, Modellierung
2
Cases on innovations in educational marketing : transnational and technological strategies
2
DUV / Wirtschaftswissenschaft
2
Deep knowledge of B2B relationships within and across borders
2
Digital and social media marketing : a results-driven approach
2
Direkt-Marketing : Praxiswissen für erfolgreichen Kundendialog
2
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
2
Gabler-Lehrbuch
2
Global business and organizational excellence : a review of research & best practices
2
Handbuch Kundenbindungsmanagement
2
Innovation durch Smartphone & Co. : die neuen Geschäftspotenziale mobiler Endgeräte
2
International journal of business innovation and research
2
International journal of management & enterprise development : IJMED
2
Journal of business strategy
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Journal of service research : JSR
2
Journal of small business and enterprise development
2
Journal of small business and entrepreneurship : JSBE ; the journal of the Canadian Council for Small Business and Entrepreneurship
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Lehrbuch
2
Management decision : MD
2
Management research review
2
Managing consumer services : factory or theater?
2
Organizational productivity and performance measurements using predictive modeling and analytics
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ECONIS (ZBW)
3
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1
Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko
;
Nenonen, Suvi
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009768460
Saved in:
2
Value creation in international higher education: the role of boundary spanning in university-industry collaboration
Vauterin, Johanna Julia
;
Linnanen, Lassi
;
Marttila, Esa
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 283-298
Persistent link: https://www.econbiz.de/10009655246
Saved in:
3
The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur
;
Kern, Christian
;
Refflinghaus, Robert
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
Saved in:
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