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~isPartOf:"International journal of retail and distribution management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Consumer behaviour"
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Search: subject_exact:"Customer orientation"
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Consumer behaviour
Beziehungsmarketing
128
Relationship marketing
128
Konsumentenverhalten
73
Einzelhandel
31
Retail trade
31
Customer satisfaction
23
Kundenzufriedenheit
23
Brand image
21
Markenimage
21
Brand management
19
Markenführung
19
Customer integration
18
Kundenintegration
18
Dienstleistungsqualität
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Service quality
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Online retailing
15
Online-Handel
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Internet marketing
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Marketingmanagement
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Brand
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Markenartikel
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Kundenwert
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Lieferantenmanagement
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Retail
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Dessart, Laurence
2
Diallo, Mbaye Fall
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Dias, Joana Carmo
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Hart, Cathy
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Lim, Heejin
2
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International journal of retail and distribution management
Journal of marketing management : MM
Journal of retailing and consumer services
459
Journal of business research : JBR
358
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
98
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
82
Psychology & marketing
75
Cogent business & management
74
Journal of hospitality marketing & management
73
Journal of travel and tourism marketing
69
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of retailing
66
Journal of strategic marketing
65
The service industries journal
64
Industrial marketing management : the international journal for industrial and high-tech firms
58
Marketing intelligence & planning
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Journal of service management
55
The international review of retail, distribution and consumer research
55
Journal of marketing
51
Services marketing quarterly
51
European journal of marketing : EJM
50
Journal of service research : JSR
49
Tourism management : research, policies, practice
49
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
The international journal of bank marketing : IJBM
41
Service business
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
SpringerLink / Bücher
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
Journal of promotion management : innovations in planning and applied research
33
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ECONIS (ZBW)
73
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1
Creating memorable shopping experiences to meet phygital customers' needs : evidence from sporting goods stores
Bonfanti, Angelo
;
Vigolo, Vania
;
Vannucci, Virginia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 81-100
Persistent link: https://www.econbiz.de/10014484188
Saved in:
2
Grocery retailer's brand performances from brand personalities and marketing offerings
Duh, Helen Inseng
;
Pwaka, Oliver
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 101-122
Persistent link: https://www.econbiz.de/10014484195
Saved in:
3
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
4
Service quality and store design in retail competitiveness
Faria, Sílvia
;
Carvalho, João M. S.
;
Vale, Vera Teixeira
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 184-199
Persistent link: https://www.econbiz.de/10013552654
Saved in:
5
Call it a customer club! : how reward programme's name impacts programme effectiveness
Mimouni Chaabane, Aïda
;
Pez, Virginie
;
Butori, Raphaëlle
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 312-326
Persistent link: https://www.econbiz.de/10014513270
Saved in:
6
Do socio-cultural factors affect the relationships between CSR and loyalty in retailing? : a three-country investigation
Diallo, Mbaye Fall
;
Lambey, Christine
;
Hasanzade, Vuesal
; …
- In:
International journal of retail and distribution management
52
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014484196
Saved in:
7
Exploring omnichannel strategies : a path to improve customer experiences
Silva, Susana C.
;
Silva, Francisca Pinto
;
Dias, Joana Carmo
- In:
International journal of retail and distribution management
52
(
2024
)
1
,
pp. 62-88
Persistent link: https://www.econbiz.de/10014484202
Saved in:
8
Advancing customer experience through service design in mega shopping malls
Junaid, Muhammad
;
Rasheed, Muhammad Faisal
;
Goudarzi, Kiane
- In:
International journal of retail and distribution management
52
(
2024
)
1
,
pp. 89-106
Persistent link: https://www.econbiz.de/10014484218
Saved in:
9
Does cross-channel consistency always create brand loyalty in omni-channel retailing?
Liu, Ting
;
Liu, Minghao
- In:
International journal of retail and distribution management
52
(
2024
)
1
,
pp. 125-145
Persistent link: https://www.econbiz.de/10014484231
Saved in:
10
Mall relevance, shoppers' well-being and mall loyalty : moderating role of social media celebrity
Javed, Hafiz Muhammad Usama
;
Yaqub, Rana Muhammad Shahid
; …
- In:
International journal of retail and distribution management
52
(
2024
)
2
,
pp. 168-182
Persistent link: https://www.econbiz.de/10014484235
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