//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of air transport management"
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer service
23
Kundenservice
23
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
13
Kundenzufriedenheit
13
Airline
8
Consumer behaviour
8
Fluggesellschaft
8
Konsumentenverhalten
8
Beziehungsmarketing
6
Relationship marketing
6
Airport
5
Beschwerdemanagement
5
Complaint management
5
Flughafen
5
Air transport
4
Dienstleistungssektor
4
Luftverkehr
4
Service industry
4
Air passenger transport
3
Passagierluftverkehr
3
USA
3
United States
3
service failure
3
service quality
3
service recovery
3
Airline image
2
Behavioral intention
2
Dienstleistung
2
Dienstleistungsmarketing
2
Fuzzy sets
2
Fuzzy-Set-Theorie
2
Measurement
2
Messung
2
Quality management
2
Qualitätsmanagement
2
SERVQUAL
2
Service recovery
2
Services
2
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
22
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
23
Aufsatz in Zeitschrift
23
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
Language
All
English
Author
All
Park, Jin-Woo
2
Andersson, Erik
1
Anwar, Sohail
1
Arif, Mohammed
1
Ariffin, Ahmad Azmi M.
1
Baker, Douglas
1
Barros, Alexandre G. de
1
Bidokhti, Bahare Sabzevari
1
Chen, Ching-fu
1
Choi, Jung Kyu
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Churchill, Anthony
1
Cou, Yuan-Ju
1
Dada, Ezekiel
1
Eugene Cheng-xi Aw
1
Farshianabbasi, Kimia
1
Fazli, S. Mohamad
1
Garg, Suresh C.
1
Golrizgashti, Seyedehfatemeh
1
Goswami, Arkopal K.
1
Gruber, Thorsten
1
Gupta, Aman
1
Hansen, Troels Gotsæd
1
Heinz, S. F.
1
Hejaz, Amir Razavi
1
Hoel, Lester A.
1
Hvass, Kristian A.
1
Jiang, Jui-Chin
1
Kania, Nathalie
1
Kim, Nam-Yi
1
Kubota, Yukihiro
1
Larsen, Allan
1
Lu, Jin-long
1
Mathew, P. V.
1
Miller, John S.
1
Nameghi, Ehsaneh N. M.
1
Natcha Thawesaengskulthai
1
Norman, Hans
1
Oskaki, Takanori
1
more ...
less ...
Published in...
All
International journal of services, economics and management
Journal of air transport management
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
58
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Journal of service theory and practice : JSTP
14
Service business
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
European journal of operational research : EJOR
9
Harvard business review : HBR
9
International journal of consumer studies
9
Journal of travel and tourism marketing
9
Business horizons
8
International journal of quality & reliability management
8
International journal of retail & distribution management
8
more ...
less ...
Source
All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
2
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
3
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
4
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
5
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
6
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
7
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
8
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
9
Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010432133
Saved in:
10
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->