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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Krankenhaus"
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Search: subject:"Nachkaufmarketing"
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Krankenhaus
Customer service
63
Kundenservice
63
Dienstleistungsqualität
34
Service quality
34
Customer satisfaction
30
Kundenzufriedenheit
30
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
22
Relationship marketing
22
Beschwerdemanagement
16
Complaint management
16
Einzelhandel
10
Retail trade
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Salespeople
5
Verkaufspersonal
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Business process management
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Dienstleistungssektor
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Hospital
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Online retailing
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Online-Handel
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Performance measurement
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Performance-Messung
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Prozessmanagement
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Service industry
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service recovery
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Arbeitszufriedenheit
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Contract theory
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Customer value
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Frontline employees
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Job satisfaction
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Kundenwert
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Leistungsmotivation
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Lieferkette
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Mobile communications
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Mobilkommunikation
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Choo, Wei Chong
1
Jolly, Phillip M.
1
Lim, Weng Marc
1
Liu, Nan
1
Mansor, Zuraina Dato’
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Shan, Wang
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Wan, Guohua
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International journal of services and operations management
Journal of hospitality marketing & management
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
7
International journal of contemporary hospitality management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cogent business & management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Health marketing quarterly
1
International journal of productivity and quality management : IJPQM
1
International journal of services and standards
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of organizational behavior management
1
Journal of retailing and consumer services
1
Personnel psychology : a journal of applied research
1
Problems and perspectives in management : PPM ; international research journal
1
Ruhr Economic Paper
1
Ruhr economic papers
1
The international journal of productivity and performance management : IJPPM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
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1
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
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