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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of operations management"
~subject:"Krankenhaus"
~subject:"Prozessmanagement"
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Krankenhaus
Prozessmanagement
Quality management
135
Qualitätsmanagement
135
Dienstleistungsqualität
34
Service quality
34
India
20
Indien
20
Customer satisfaction
17
Industrie
17
Kundenzufriedenheit
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Lieferkette
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service quality
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Lean Production
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total quality management
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Boyer, Kenneth K.
2
Gardner, John W.
2
McFadden, Kathleen L.
2
Nair, Anand
2
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1
Bharathi, S. Karthik
1
Chauhan, Gaurav
1
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1
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Ding, Xin
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1
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1
Gopi, N.
1
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1
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1
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1
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1
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1
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International journal of services and operations management
Journal of operations management
International journal of productivity and quality management : IJPQM
64
International journal of production research
51
The TQM journal : the international review of organizational improvement
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of quality & reliability management
38
International journal of six sigma and competitive advantage : IJSSCA
38
Quality management journal : QMJ
35
Business process management journal
27
Health care management review : HCM review
27
Journal of health organization and management
25
Total quality management & business excellence
25
International journal of process management and benchmarking : IJPMB
17
SpringerLink / Bücher
16
International journal of production economics
14
Journal of industrial engineering and management : JIEM
14
Six Sigma in der Finanzbranche
11
International journal of business excellence
10
Benchmarking : an international journal ; BIJ
8
IEEE transactions on engineering management : EM
8
Krankenhausmanagement : Strategien, Konzepte, Methoden
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
The international journal of productivity and performance management : IJPPM
8
World class applications of Six Sigma : [real world examples of success]
7
DGQ
6
European research studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of quality and service sciences
6
Operations management research : OMR ; advancing practice through theory
6
Pocket-Power
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
The international journal of productivity and performance management
6
Amfiteatru economic : an economic and business research periodical
5
European journal of industrial engineering : EJIE
5
Europäische Hochschulschriften / 5
5
Gabler Edition Wissenschaft
5
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
5
HMD : Praxis der Wirtschaftsinformatik
5
Health care management science
5
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ECONIS (ZBW)
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1
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
2
Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit
;
Chauhan, Gaurav
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
Saved in:
3
Development of software support for process FMEA : a case study
Bharathi, S. Karthik
;
Vinodh S
;
Gopi, N.
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 415-432
Persistent link: https://www.econbiz.de/10012008499
Saved in:
4
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
5
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
6
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
7
Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
Saved in:
8
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
9
Origin, principles and applications of Lean Six Sigma concept : extractions from literature arena
Dave, Darshana Kishorbhai
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 123-142
Persistent link: https://www.econbiz.de/10011522561
Saved in:
10
Improving workplace by using 5'S tool : a typical application of sorting method
Islam, Syed Anwarul
;
Hossain, Sheik Muktadir
;
Hassan, …
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 323-335
Persistent link: https://www.econbiz.de/10011522620
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