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~isPartOf:"International journal of services and operations management"
~isPartOf:"Pocket-Power"
~subject:"Business process management"
~subject:"Leistungssteigerung"
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Business process management
Leistungssteigerung
Quality management
108
Qualitätsmanagement
108
Dienstleistungsqualität
31
Service quality
31
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
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service quality
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Lean Production
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Fernando, Yudi
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Vinodh S
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International journal of services and operations management
Pocket-Power
International journal of production research
47
International journal of productivity and quality management : IJPQM
46
International journal of quality & reliability management
32
International journal of six sigma and competitive advantage : IJSSCA
29
The TQM journal : the international review of organizational improvement
27
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Business process management journal
25
International journal of process management and benchmarking : IJPMB
17
Total quality management & business excellence
17
Journal of industrial engineering and management : JIEM
13
Quality management journal : QMJ
13
International journal of production economics
11
Six Sigma in der Finanzbranche
11
International journal of business excellence
9
Benchmarking : an international journal ; BIJ
8
Journal of operations management
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
The international journal of productivity and performance management : IJPPM
8
World class applications of Six Sigma : [real world examples of success]
7
IEEE transactions on engineering management : EM
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of health organization and management
6
European journal of industrial engineering : EJIE
5
Gabler Edition Wissenschaft
5
HMD : Praxis der Wirtschaftsinformatik
5
International journal of business information systems : IJBIS
5
International journal of collaborative enterprise : IJCEnt
5
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
5
Journal of industrial engineering international
5
The international journal of productivity and performance management
5
European research studies
4
International journal of business process integration and management : IJBPIM
4
International journal of operations & production management
4
International journal of services and operations management : IJSOM
4
Introduction, methods, and information systems
4
Journal of management research
4
Operations management research : OMR ; advancing practice through theory
4
Praxisreihe Qualitätswissen
4
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ECONIS (ZBW)
12
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1
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12
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1
Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit
;
Chauhan, Gaurav
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
Saved in:
2
Development of software support for process FMEA : a case study
Bharathi, S. Karthik
;
Vinodh S
;
Gopi, N.
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 415-432
Persistent link: https://www.econbiz.de/10012008499
Saved in:
3
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
4
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
5
Origin, principles and applications of Lean Six Sigma concept : extractions from literature arena
Dave, Darshana Kishorbhai
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 123-142
Persistent link: https://www.econbiz.de/10011522561
Saved in:
6
Improving workplace by using 5'S tool : a typical application of sorting method
Islam, Syed Anwarul
;
Hossain, Sheik Muktadir
;
Hassan, …
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 323-335
Persistent link: https://www.econbiz.de/10011522620
Saved in:
7
FMEA - Fehler-Möglichkeits- und Einfluss-Analyse
Pfeufer, Hans-Joachim
-
2015
Persistent link: https://www.econbiz.de/10013437928
Saved in:
8
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
9
Qualitätssicherung im Produktionsprozess
Jung, Berndt
;
Schweißer, Stefan
;
Wappis, Johann
-
2013
Persistent link: https://www.econbiz.de/10009760129
Saved in:
10
Der Kontinuierliche Verbesserungsprozess : Methoden des KVP
Kostka, Claudia
;
Kostka, Sebastian
-
2011
-
5. Aufl.
Persistent link: https://www.econbiz.de/10008987635
Saved in:
1
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