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~isPartOf:"International journal of services and operations management"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
244
Service quality
244
Kundenzufriedenheit
133
Consumer behaviour
91
Konsumentenverhalten
91
Beziehungsmarketing
72
Relationship marketing
72
service quality
54
Quality management
36
Qualitätsmanagement
36
India
31
Indien
31
Dienstleistungssektor
30
Service industry
30
customer satisfaction
26
Customer service
22
Kundenservice
22
Dienstleistungsmarketing
18
Services marketing
18
Gesundheitsversorgung
17
Health care
17
Beschwerdemanagement
15
Complaint management
15
Gesundheitswesen
15
Health care system
15
Dienstleistung
14
Services
14
Bank
13
Brand management
13
Electronic Banking
13
Electronic banking
13
Markenführung
13
Mobile communications
13
Mobilkommunikation
13
Performance measurement
13
Performance-Messung
13
SERVQUAL
13
satisfaction
13
Einzelhandel
11
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1
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Article
135
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135
Aufsatz in Zeitschrift
135
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English
135
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Akroush, Mamoun N.
2
Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Lobo, Antonio
2
Quach, Sara
2
Satapathy, Suchismita
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Adil, Mohd
1
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Ali, Alisha
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Ambrose, Scott C.
1
Amin, Muslim
1
Amnuay Saengnoree
1
Amponsah, Christian Tabi
1
Anbuoli, P.
1
Anish, M. N.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Arrivabene, Lorena Silva
1
Azilah Kasim
1
Babayof, Ladan
1
Babbar, Sunil
1
Bagodi, Virupaxi
1
Balachandran, Indra
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
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Published in...
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International journal of services and operations management
Services marketing quarterly
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
145
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
110
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Service business
60
International journal of quality and service sciences
57
Cogent business & management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
International journal of services and operations management : IJSOM
36
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
Journal of hospitality and tourism insights
24
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ECONIS (ZBW)
135
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
4
Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 319-341
Persistent link: https://www.econbiz.de/10015049449
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
8
Collaboration in service recovery : control, effort, and self-serving bias
Park, Joohyung
;
Ha, Sejin
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10012801858
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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