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~isPartOf:"International journal of services and operations management"
~isPartOf:"Vision : the journal of business perspective"
~subject:"Consumer behaviour"
~subject:"Krankenhaus"
~subject:"Service Quality"
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Search: subject:"Qualitätsmanagement"
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Consumer behaviour
Krankenhaus
Service Quality
Quality management
95
Qualitätsmanagement
95
Dienstleistungsqualität
36
Service quality
36
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
12
Lean Production
12
Lean production
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TQM
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Lean Management
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Lean management
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total quality management
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7
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7
Konsumentenverhalten
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Prozessmanagement
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Service industry
7
Gesundheitsversorgung
6
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6
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18
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Anbuoli, P.
1
Bhasin, Harsh V.
1
Chiarini, Andrea
1
Gopi, D.
1
Gupta, Anchal
1
Gupta, Atul
1
Gupta, Parul
1
Huiskonen, Janne
1
Jeyathilagar, D.
1
Jha, Abhishek Kumar
1
Jhaveri, Chetan A.
1
Jothimurugan, T.
1
Ju, Ki-Jung
1
Kamble, Sachin S.
1
Karppinen, Henri
1
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1
Khairul Anuar Mohd Ali
1
Khan, Sami A.
1
Konsra, Pooja
1
Kumar, R. Meikanda Ganesh
1
Main, Naser Alolayyan
1
Mashhadiabdol, Maryam
1
Nenavani, Jitendra M.
1
Pandi, A. Pal
1
Paranitharan, K. P.
1
Park, Byeonghwa
1
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1
Raut, Rakesh D.
1
Sajadi, Seyed Mojtaba
1
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Seppänen, Kaisa
1
Sethupathi, P. V. Rajendra
1
Singh, Rajesh K.
1
Smith, Alan D.
1
Suri, Pradeep Kumar
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Talebi, Kambiz
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International journal of services and operations management
Vision : the journal of business perspective
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Quality management journal : QMJ
26
The TQM journal : the international review of organizational improvement
26
Health care management review : HCM review
25
International journal of productivity and quality management : IJPQM
24
Journal of health organization and management
24
Total quality management & business excellence
16
International journal of quality & reliability management
12
International journal of six sigma and competitive advantage : IJSSCA
12
International journal of quality and service sciences
11
International journal of hospitality management
9
International journal of production economics
8
International journal of production research
8
Journal of retailing and consumer services
8
International journal of contemporary hospitality management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Business process management journal
6
Journal of operations management
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
SpringerLink / Bücher
6
European research studies
5
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
5
Health care management science
5
Journal of industrial engineering and management : JIEM
5
Production and operations management : an international journal of the Production and Operations Management Society
5
The journal of services marketing
5
Amfiteatru economic : an economic and business research periodical
4
Arbeitsbericht / Forschungsgruppe Medizinökonomie am Lehrstuhl für Betriebswirtschaftslehre und Operations Research
4
European journal of operational research : EJOR
4
Gabler Edition Wissenschaft
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
Kohlhammer / Krankenhaus
4
Schriften zur Gesundheitsökonomie
4
Service business
4
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
4
Asia Pacific journal of marketing and logistics
3
Europäische Hochschulschriften / 5
3
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ECONIS (ZBW)
18
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1
Mohalla clinic : a case on healthcare service operations and quality
Prashar, Anupama
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 538-552
Persistent link: https://www.econbiz.de/10014365974
Saved in:
2
Case analysis I: Mohalla Clinic : a case on healthcare service operations and quality
Kaushal, Leena A.
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 553-555
Persistent link: https://www.econbiz.de/10014365975
Saved in:
3
Case analysis II: Mohalla Clinic : a case on healthcare service operations and quality
Gupta, Parul
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 556-559
Persistent link: https://www.econbiz.de/10014365977
Saved in:
4
Evaluation of eTail services quality : AHP approach
Jhaveri, Chetan A.
;
Nenavani, Jitendra M.
- In:
Vision : the journal of business perspective
24
(
2020
)
3
,
pp. 310-319
Persistent link: https://www.econbiz.de/10012287424
Saved in:
5
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
6
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
7
Prioritizing critical success factors for sustainable service quality management by logistics service providers
Gupta, Anchal
;
Singh, Rajesh K.
;
Suri, Pradeep Kumar
- In:
Vision : the journal of business perspective
22
(
2018
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10011920227
Saved in:
8
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
9
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
10
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
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