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~isPartOf:"International journal of services and operations management"
~person:"Bullinger, Hans-Jörg"
~person:"Mattoo, Aaditya"
~person:"Rahman, Zillur"
~person:"Wirtz, Jochen"
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International journal of services and operations management
Policy research working paper : WPS
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World Bank Policy Research Working Paper
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Policy Research Working Paper
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Winning in service markets series
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Discussion paper / Centre for Economic Policy Research
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Effective crisis response and openness : implications for the trading system
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Journal of service management
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The service industries journal
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Trade and development series
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50 Jahre Bundesrepublik Deutschland : soziale Marktwirtschaft in der Bewährung
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A Research Agenda for Service Marketing
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A handbook of international trade in services
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Accelerating growth and job creation in South Asia
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Benchmarking : an international journal ; BIJ
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Contemporary Trends in Marketing : Problems, Processes and Prospects
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Dienstleistung der Zukunft : Märkte, Unternehmen und Infrastrukturen im Wandel ; Ergebnisse der Tagung des BMBF vom 28. und 29. Juni 1995 in Berlin
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Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
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International journal of business excellence
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International journal of business innovation and research
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International journal of productivity and quality management : IJPQM
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International journal of quality & reliability management
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International journal of quality and innovation
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International journal of services technology and management
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Italian journal of marketing : ITJM
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Managing service quality : MSQ ; an international journal
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Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
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Strategien im Umbruch : neue Konzepte der Unternehmensführung
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The Canadian journal of economics
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
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