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~isPartOf:"International journal of services and operations management"
~subject:"Prozessmanagement"
~subject:"Six Sigma"
~subject:"Theorie"
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Prozessmanagement
Six Sigma
Theorie
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
TQM
10
Performance measurement
9
Performance-Messung
9
Lieferkette
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Supply chain
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total quality management
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AHP approach
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AHP-Verfahren
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Business process management
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Dienstleistungssektor
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Fuzzy sets
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Fuzzy-Set-Theorie
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Hospital
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Krankenhaus
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Lean Management
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Lean management
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Service industry
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Consumer behaviour
6
Konsumentenverhalten
6
SERVQUAL
6
Beziehungsmarketing
5
Gesundheitswesen
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Health care system
5
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13
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Ashley, Nancy W.
1
Baker, Timothy
1
Bharathi, S. Karthik
1
Chauhan, Gaurav
1
Chiarini, Andrea
1
Dave, Darshana Kishorbhai
1
Devadasan, S. R.
1
Fernando, Yudi
1
Gopi, N.
1
Hassan, Mazharul
1
Hossain, Sheik Muktadir
1
Huiskonen, Janne
1
Islam, Syed Anwarul
1
Jenab, Kouroush
1
Karppinen, Henri
1
Kaushik, Mohit
1
Khan, Sami A.
1
Kumar, Mayank
1
Mathiyazhagan, Maathai K.
1
Murugesh, R.
1
Ojha, Ravindra
1
Prashar, Anupama
1
Salam, Mohammad Asif
1
Saleh, Farouk
1
Samarrokhi, Amir
1
Seppänen, Kaisa
1
Sreedharan, V. Raja
1
Srinivas, S. Srivatsa
1
Surya Dharamdass
1
Vagnoni, Emidia
1
Vinodh S
1
Weinsier, Philip D.
1
Winniford, MaryAnne
1
Witt, Phillip W.
1
Yeasmin, Nilufa
1
Youssef, Eyad M.
1
Youssef, Mohamed A.
1
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Published in...
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International journal of services and operations management
International journal of production research
156
International journal of productivity and quality management : IJPQM
95
International journal of six sigma and competitive advantage : IJSSCA
67
International journal of quality & reliability management
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
International journal of production economics
46
Europäische Hochschulschriften / 5
42
Total quality management & business excellence
41
The TQM journal : the international review of organizational improvement
40
European journal of operational research : EJOR
37
Gabler Edition Wissenschaft
28
Quality management journal : QMJ
28
Business process management journal
26
SpringerLink / Bücher
25
International journal of process management and benchmarking : IJPMB
23
Journal of industrial engineering and management : JIEM
18
European journal of industrial engineering : EJIE
15
International journal of business excellence
14
Journal of industrial engineering international
14
The international journal of productivity and performance management : IJPPM
14
Product reliability, maintainability, and supportability handbook
13
Six Sigma in der Finanzbranche
12
Journal of operations management
11
Praxisreihe Qualitätswissen
11
Springer eBook Collection / Business and Economics
11
Benchmarking : an international journal ; BIJ
10
Total quality management als Erfolgsstrategie
10
IEEE transactions on engineering management : EM
9
International journal of business excellence : IJBEX
9
Journal of business economics : JBE
9
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
9
Journal of the Operational Research Society
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Berichte aus der Betriebswirtschaft
8
Berichte zum Generic-Management
8
Pocket-Power
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
A Productivity Press book
7
International journal of logistics systems and management
7
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ECONIS (ZBW)
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1
Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit
;
Chauhan, Gaurav
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
Saved in:
2
Development of software support for process FMEA : a case study
Bharathi, S. Karthik
;
Vinodh S
;
Gopi, N.
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 415-432
Persistent link: https://www.econbiz.de/10012008499
Saved in:
3
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
4
Failure analysis of automobile spares in a manufacturing supply chain distribution centre using Six Sigma DMAIC framework
Srinivas, S. Srivatsa
;
Sreedharan, V. Raja
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011849976
Saved in:
5
Is personality a key element of Six Sigma project success?
Witt, Phillip W.
;
Baker, Timothy
;
Ashley, Nancy W.
; …
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 472-523
Persistent link: https://www.econbiz.de/10011818630
Saved in:
6
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
7
Origin, principles and applications of Lean Six Sigma concept : extractions from literature arena
Dave, Darshana Kishorbhai
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 123-142
Persistent link: https://www.econbiz.de/10011522561
Saved in:
8
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
9
Improving workplace by using 5'S tool : a typical application of sorting method
Islam, Syed Anwarul
;
Hossain, Sheik Muktadir
;
Hassan, …
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 323-335
Persistent link: https://www.econbiz.de/10011522620
Saved in:
10
The effects of lean production and Six Sigma on sustainable competitive advantage with moderation of suitable resources
Samarrokhi, Amir
;
Jenab, Kouroush
;
Weinsier, Philip D.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 112-125
Persistent link: https://www.econbiz.de/10011403664
Saved in:
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