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~isPartOf:"International journal of services and operations management"
~subject:"Prozessmanagement"
~subject:"Standardization"
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Prozessmanagement
Standardization
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
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Lean Production
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Lean production
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Performance-Messung
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Lieferkette
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total quality management
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Fuzzy sets
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Lean management
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SERVQUAL
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Antunes, Marina Godinho
1
Bharathi, S. Karthik
1
Bouami, Driss
1
Charkaoui, Abdelghani
1
Chauhan, Gaurav
1
Chiarini, Andrea
1
Dave, Darshana Kishorbhai
1
Devadasan, S. R.
1
El Yacoubi El Idrissi, Houda
1
Fernando, Yudi
1
Gopi, N.
1
Hassan, Mazharul
1
Hossain, Sheik Muktadir
1
Huiskonen, Janne
1
Islam, Syed Anwarul
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Justino, Maria do Rosário
1
Karppinen, Henri
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Kaushik, Mohit
1
Khan, Sami A.
1
Kounis, Leo D.
1
Kumar, Mayank
1
Kundum, Goutam Kumar
1
Majumdar, Jyoti Prakas
1
Manohar, B. Marali
1
Mathiyazhagan, Maathai K.
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Murugesh, R.
1
Ojha, Ravindra
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Panagopoulos, N.
1
Quirós, Joaquín Texeira
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Salam, Mohammad Asif
1
Seppänen, Kaisa
1
Surya Dharamdass
1
Vagnoni, Emidia
1
Vinodh S
1
Yeasmin, Nilufa
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International journal of services and operations management
International journal of productivity and quality management : IJPQM
82
International journal of quality & reliability management
77
The TQM journal : the international review of organizational improvement
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
International journal of production research
54
Total quality management & business excellence
50
International journal of six sigma and competitive advantage : IJSSCA
33
Quality management journal : QMJ
27
Business process management journal
26
Journal of industrial engineering and management : JIEM
24
International journal of production economics
22
International journal of process management and benchmarking : IJPMB
20
Amfiteatru economic : an economic and business research periodical
17
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
International journal of business excellence
13
International journal of services and standards
13
Journal of operations management
13
Benchmarking : an international journal ; BIJ
12
Quality management in food chains : [EAAE Seminar on Quality Management and Quality Assurance in Food Chains held at the Georg-August-University of Goettingen in 2005]
11
Six Sigma in der Finanzbranche
11
The international journal of productivity and performance management : IJPPM
11
IEEE transactions on engineering management : EM
9
The international journal of productivity and performance management
9
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
SpringerLink / Bücher
8
Corporate social responsibility and environmental management
7
European research studies
7
Europäische Hochschulschriften / 5
7
Gabler Edition Wissenschaft
7
Journal of payments strategy & systems
7
Pocket-Power
7
World class applications of Six Sigma : [real world examples of success]
7
Benchmarking : an international journal
6
Business strategy and the environment
6
European journal of industrial engineering : EJIE
6
International journal of quality and service sciences
6
Journal of health organization and management
6
Revue d'économie industrielle
6
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ECONIS (ZBW)
12
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1
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
2
Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit
;
Chauhan, Gaurav
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
Saved in:
3
Development of software support for process FMEA : a case study
Bharathi, S. Karthik
;
Vinodh S
;
Gopi, N.
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 415-432
Persistent link: https://www.econbiz.de/10012008499
Saved in:
4
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
5
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
6
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
7
Origin, principles and applications of Lean Six Sigma concept : extractions from literature arena
Dave, Darshana Kishorbhai
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 123-142
Persistent link: https://www.econbiz.de/10011522561
Saved in:
8
Improving workplace by using 5'S tool : a typical application of sorting method
Islam, Syed Anwarul
;
Hossain, Sheik Muktadir
;
Hassan, …
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 323-335
Persistent link: https://www.econbiz.de/10011522620
Saved in:
9
Integrated management system : towards a new approach and a new model
El Yacoubi El Idrissi, Houda
;
Bouami, Driss
;
Charkaoui, …
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 338-359
Persistent link: https://www.econbiz.de/10011281695
Saved in:
10
A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
Chiarini, Andrea
;
Vagnoni, Emidia
- In:
International journal of services and operations management
18
(
2014
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
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