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~isPartOf:"International journal of services and operations management"
~subject:"Relationship marketing"
~subject:"Service quality"
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Relationship marketing
Service quality
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungsqualität
26
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
18
India
12
Indien
12
customer satisfaction
7
service quality
7
Quality management
6
Qualitätsmanagement
6
Brand image
5
Electronic Banking
5
Electronic banking
5
Markenimage
5
Beschwerdemanagement
4
Complaint management
4
Customer service
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Factor analysis
4
Faktorenanalyse
4
Kundenservice
4
Mobile communications
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Mobilkommunikation
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Online retailing
4
Online-Handel
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Service industry
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Betriebliche Kreislaufwirtschaft
3
Brand management
3
Einzelhandel
3
Holiday behaviour
3
Lieferkette
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Markenführung
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Personal banking
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Privatkundengeschäft
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32
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Khare, Arpita
2
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1
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1
Akroush, Mamoun N.
1
Allada, Vijaya Kameswari
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Amnuay Saengnoree
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1
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Azilah Kasim
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Babayof, Ladan
1
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Chang, Lan-Fang
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1
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1
Dash, Manoj Kumar
1
Daskin, Mustafa
1
Dhume, Sudheer M.
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Gupta, Atul
1
Handa, Meenakshi
1
Hasliza Hassan
1
Hsu, Chao-Chun
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Jacob, Jayanth
1
Jaradat, Najwan A.
1
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1
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1
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1
Kosaka, Michitaka
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Kumar, R. Meikanda Ganesh
1
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1
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International journal of services and operations management
Journal of retailing and consumer services
545
Journal of business research : JBR
382
International journal of hospitality management
284
The journal of services marketing
165
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
112
Journal of travel and tourism marketing
104
The journal of product & brand management
99
Cogent business & management
95
The service industries journal
94
Asia Pacific journal of marketing and logistics
86
Psychology & marketing
86
Journal of the Academy of Marketing Science
85
Services marketing quarterly
78
The journal of brand management : an international journal
78
Journal of retailing
77
Journal of service research : JSR
68
Journal of service management
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Journal of strategic marketing
65
Tourism management : research, policies, practice
65
European journal of marketing : EJM
63
International journal of retail & distribution management
60
Industrial marketing management : the international journal for industrial and high-tech firms
57
Service business
57
Journal of marketing
56
Marketing intelligence & planning
55
International journal of retail and distribution management
53
The international journal of bank marketing : IJBM
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
The international review of retail, distribution and consumer research
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
SpringerLink / Bücher
48
International journal of electronic marketing and retailing : IJEMR
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
46
International journal of internet marketing and advertising : IJIMA
45
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
45
Technological forecasting & social change : an international journal
44
Journal of internet commerce
42
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ECONIS (ZBW)
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1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
3
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
4
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
5
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
8
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
9
House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Pulansari, Farida
;
Suparno
;
Sri Gunani Partiwi
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 349-369
Persistent link: https://www.econbiz.de/10011978870
Saved in:
10
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
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