The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Ali Nazeri, Rahman Soofifard, Mohsen Ebrahimi, Ladan Babayof
| Year of publication: |
2019
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|---|---|
| Authors: | Nazeri, Ali ; Soofifard, Rahman ; Ebrahimi, Mohsen ; Babayof, Ladan |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 34.2019, 1, p. 65-80
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| Subject: | quality of banking services | internet banking | customer satisfaction | partial least squares method | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Bankgeschäft | Banking services | Bank | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Internet | Partielle kleinste Quadrate | Partial least squares |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2019.102032 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012144971