//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"marketing"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
36
Lieferantenmanagement
31
Supplier relationship management
31
Lieferkette
24
Supply chain
24
Consumer behaviour
23
Customer satisfaction
23
Konsumentenverhalten
23
Kundenzufriedenheit
23
Customer service
19
Kundenservice
19
India
13
Indien
13
Dienstleistungssektor
11
Service industry
11
Betriebliche Wertschöpfung
9
Quality management
9
Qualitätsmanagement
9
Value creation
9
Industrie
8
Manufacturing industries
8
USA
8
United States
8
service quality
8
Customer value
7
Kundenwert
7
Lieferantenbewertung
7
Mobile communications
7
Mobilkommunikation
7
Supplier evaluation
7
Customer integration
6
Dienstleistung
6
Kundenintegration
6
Services
6
customer satisfaction
6
B-to-B-Marketing
5
Brand image
5
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
36
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
Case study
2
Fallstudie
2
Language
All
English
36
Author
All
Huiskonen, Janne
3
Karppinen, Henri
3
Seppänen, Kaisa
3
Fernando, Yudi
2
Kamakoty, Juhi
2
Smith, Alan D.
2
Sohani, Nagendra
2
Abu Bakar Sade
1
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ardyan, Elia
1
Azilah Kasim
1
Barbosa, Belem
1
Bask, Anu
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chang, Lan-Fang
1
Chaudhuri, Ranjan
1
Chinchilla, Andrés
1
Dahiyat, Samer E.
1
Dasgupta, Samrat
1
Daskin, Mustafa
1
Durbarry, Ramesh
1
Fan, Ying
1
Farida, Naili
1
Ganesan, P.
1
Gupta, Atul
1
Gupta, Saranjit
1
Hasliza Hassan
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Jacob, Jayanth
1
Koivuniemi, Jouni
1
Krishnamoorthy, V.
1
Li, Xiaoying
1
more ...
less ...
Published in...
All
International journal of services and operations management
Journal of retailing and consumer services
241
International journal of hospitality management
180
Journal of business research : JBR
140
The journal of services marketing
138
The service industries journal
105
Services marketing quarterly
78
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
75
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of travel and tourism marketing
66
Journal of service management
63
Service business
57
Industrial marketing management : the international journal for industrial and high-tech firms
46
Tourism management : research, policies, practice
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
The TQM journal : the international review of organizational improvement
39
Cogent business & management
37
Asia Pacific journal of marketing and logistics
36
Journal of air transport management
36
Journal of the Academy of Marketing Science
36
Journal of service research
35
International journal of quality and service sciences
32
Journal of strategic marketing
32
The international journal of bank marketing : IJBM
30
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
29
Marketing intelligence & planning
27
International journal of quality & reliability management
26
Journal of service theory and practice : JSTP
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of service theory and practice
25
European journal of marketing : EJM
24
Total quality management & business excellence
23
International journal of electronic customer relationship management : IJECRM
22
International journal of productivity and quality management : IJPQM
22
Journal of marketing
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
more ...
less ...
Source
All
ECONIS (ZBW)
36
Showing
1
-
10
of
36
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
2
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
3
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
4
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
5
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
6
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
7
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
8
The impact of internal
marketing
practices on services quality of commercial banks in Jordan
Metabis, Amal
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 313-337
Persistent link: https://www.econbiz.de/10010127944
Saved in:
9
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
10
Critical success factors for experiential
marketing
: evidences form the Indian hospitality industry
Gupta, Saranjit
;
Dasgupta, Samrat
;
Chaudhuri, Ranjan
- In:
International journal of services and operations management
11
(
2012
)
3
,
pp. 314-334
Persistent link: https://www.econbiz.de/10009512833
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->